BrandsMart USAReviews of brandsmartusa.com

The worse customer service I have ever received. I purchased kitchen appliances and received the refrigerator dented and damaged. When I called to have the item re delivered and tried to explain to the customer service representative that I did not have a working refrigerator now, he quickly responded "That's not my problem" and transferred my call on to a voice mail box. The prices my be great at Brandsmart but their customer service is so bad that I prefer to take my business else where just to avoid the stress of speaking to a "customer service" representative

Horrible online experience. Twice now I have purchased a washer and dryer for only 1 unit to be attempted to be delivered. Maybe shopping in their stores is better but don't trust online info saying in stock because none of it is true

I'm a property manager and my investor has been purchasing hundreds of appliances from this location for several years. For the past year, I've been assigned the task of coordinating deliveries for the properties he owns because he was sick and tired of the incompetence and negligence he has experienced over the past couple years with the 3rd party delivery service they use to deliver appliances to their customers. Over the past year I've overseen the deliveries of kitchen and laundry appliances and each and every time at least one or two appliances were improperly installed which required us to hire our own appliance installers to properly install the appliances. Whatever money we might have saved purchasing from Brandsmart was never realized because of the amount of money we spent having to hire our own installers to properly install the appliances which we purchased. Because of the gross incompetence and negligence of the delivery company, we have lost thousands of dollars in lost revenue because of mistakes made during installation. During this morning's attempt of a washer and dryer, we were lied to about multiple attempts to deliver even though we spent the past hour or two waiting outside for the delivery people to come. The previous washer and dryer we purchased broke the laundry door because it was installed improperly and the machine shook so violently it caused the door to come off its hinges. I recently purchased a stove from brandsmart and the installer refused to use the new gas hookups we were paid to use and instead used a the old hookup which was damaged. The installer told us we needed to hire someone else to install the stove because the gas connection was not safe. On other deliveries the past year or two the hot and cold water was improperly installed and the installers have never taken the time to level the machines so they operate safely. Each install I've had to hire someone else to properly install the appliance. Each time we have tried to remedy the situation Brandsmart refuses to take responsibility and instead blames the third party delivery service they use. The biggest loss however is the time this company has taken away from me that I'll never get back. Even if Brandsmart offered me a free appliance I would not take it because of how much time and difficultly it would take to actually receive and install the appliance. I've had much better luck with the sketchy appliance people on Buford highway. Home Depot, Lowes, and Best Buy all do a better job of appliance delivery and I will be using a combination of these vendors now on even though they are more expensive.

Malísima experiencia, no lo recomiendo, compre unos muebles en la venta de acción de gracias y no duraron ni dos meses, estaban podridos, se les empezó a caer la piel por todas partes , fui y hablé con un representante y tuve que llamar en varias ocasiones porque ni caso me hacían, hasta después de tres semanas me dijeron que no podían hacer nada al respecto, perdida total del dinero, y gran desencanto a la vez, solo tratan de venderte lo que puedan y no les importa nada si el cliente pierde o no.Muy mal servicio .

I had one of the worst experience, I bought a phone from them , it’s over heating I call them to let them know . They told is 0 day return. And it was 4 day after I purchased it.

As an update from my last post. I have now not had a washing machine for 8 weeks and they are now saying they won’t be able to fix it until earliest in another 7-10 days. So that’s 9 weeks without a washing machine. Thanks Brandsmart. I enjoy not being able to wash my families clothes for over two months despite the machine being less than a year old. PATHETIC. LAZY. INCOMPETENT. AVOID LIKE THE PLAGUE.

If I would of known how bad the service was here I would of never bought anything here. Amazing how backwards these people are. I bought a washer and dryer and when they delivered it the dryer did not work. They took it back and said the new dryer was two days away. Now it’s 9 days and nothing as well as I cannot get ahold of anyone at the store that can help. It’s take 40 mins to finally talk to someone but they are useless. Amazing how bad of an experience this is.

Worst company. Ordered tv on line. Received order confirmation. They charged my credit card. Received and confirmed delivery appt. Day of appt, despite waiting at home for 4 hours, no delivery. I called and was advised the tv was not available - out of stock. Maybe they will get some in stock next week. Requested to cancel and have my credit card credited. Was told it takes 3 to 5 days for credit to be issued. We will see! Suggest you go with reliable Bestbuys or Amazon. I wish I had. Update... Finally received a credit on my credit card five days later. But, it was $200 less than I paid. The free $200 Brandsmart gift card that was given with purchase apparently was not really free. They had charged my credit card $200 for the free gift card. So, Had to call back to request additional $200 credit which I did receive five days after that request. Ughh. Trying to save a few dollars at Brandsmart is not worth it. I reordered the original tv from Best Buy, it arrived exactly on time the day and time scheduled!