Brand's Bro LLC, A leading Growth Acceleration Agency for top eCommerce brands. Trusted by 250+ satisfied clients across 4 continents and delivered $150+ million in Measurable Revenue Impact.
Brands Bro LLC (brandsbro.com) has 12 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
Brands Bro, brandsbro.com
Website
brandsbro.com
Category
Sales & Marketing
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Like a stupid idiot, I ordered an oxygen concentrators that caught my eye for $499. I did receive the machine, but it broke in about 3 weeks (if it was even putting out oxygen at all). I contacted the company and they are telling me that, I'm number 260 for a replacement machine. I email nearly everyday, and I'm told now that I'm 232 on the list as of today. That right there should tell you not to order this machine. I have asked for a refund several times and the reply is thank you for your patience. They ought to know by now I'm not being patience, I want my money. Don't deal with this company, you will get ripped off.
SY
Sylvia
I was charged $499.00 and never…received my oxygen machine
I was charged $499.00 and never received my oxygen machine
TD
TRR D.
Overall Failure; Not Recommended. Go-Getter Pitch, but Amateur Execution.
As a business owner and a Ph.D., I value data-driven partnerships and clear communication. Brand’s Bro LLC (BB) failed spectacularly on both fronts. What began as a confident cold reach-out promising a "600% surge in sales" devolved into a masterclass in incompetence, unauthorized spending, and professional gaslighting.
STRATEGY FAILURE:
I paid a $900 upfront fee based on BB's promise to optimize my unique product. After taking my payment, they convinced me to pay for an Amazon "Pro" account, and spend $500 on a trademark for A+ content for their "strategy." But as soon as I got the enrolled in Amazon Brand Registry, BB took a 180-degree turn. Suddenly, my product was "too competitive," and they suggested I abandon my product (my own invention) for something else (like a cheap white-label). This was a complete reversal of their initial "expert" audit.
FINANCIAL NEGLIGENCE & DISHONESTY:
- Unauthorized Spending: We mutually agreed upon specific daily ad budgets. I caught them doubling those budgets without my permission.
- Gaslighting: When confronted with proof of this overspending, they were dismissive, telling me to "chill, bro" and "show some respect."
- The "Free Service" Lie: When the project failed to meet agreed upon performance thresholds, BB leadership claimed the ad management was a "favor," conveniently ignoring that these efforts were a contractual requirement for them to hit the "break-even" guarantee agreed to in writing by both parties.
- Lost Credits: They failed to secure a $250 Amazon ad credit I specifically directed them to utilize, later admitting they had zero proof or receipts that they even attempted to apply for it.
RESULT:
Despite new A+ content and a "Pro" seller status, my total sales (organic + ads) sales actually decreased compared to when I managed the listing alone. I ultimately fired them-- actually foregoing a free optimization on a second product they were contractually obligated to do-- because their work was so counterproductive that I couldn't risk further damage to my Amazon account.
VERDICT:
Brand’s Bro LLC is an agency of "bros" who lack the maturity for account management. They are agreeable during the sales pitch but become defensive, rude, and dishonest the moment they are asked for professional accountability. Save your brand and your budget; look elsewhere.
SC
Suzane C.
Didnt get anything from these guys…
Didnt get anything from these guys after the payment was made. It’s been over 2 months now and no reply after my last email.
5 months now and still nothing. Payment made and product received then nothing after that. It’s too late now I already hired someone else.
Response from Brands Bro LLCAug 13, 2025
Hi Suzane, We want to clarify that you are not, and have never been, a client of ours, nor have we had any business interaction with you in the past. We take all feedback seriously, but it’s important that reviews and public comments come from genuine customer experiences.
Could you please explain why you’ve posted negative remarks about our business when no professional relationship exists between us?
SC
Scarface
Marketing company who cant even write an email properly...LOL
Recieved a suspicoius email from this company offering Online marketing services.
Very poorly written email, and many suspect reviews on Trustpilot. All highly praising this company and all very close together in dates.
Displaying many company names on their website, but no clue what or if they did anything for them.
AVOID!!!!! i wouldnt trust someone to market your company if they cant even compose an email properly.
Response from Brands Bro LLCJun 26, 2024
Dear Scarface,
Thank you for taking the time to share your feedback. We apologize that you received an email that did not meet our usual standards. We're always working to improve our communication, and your feedback is valuable in that process.
To address your concerns:
Email Quality: We acknowledge the email may not have been as polished as we strive for. We're continually refining our outreach and appreciate you pointing this out.
Trustpilot Reviews: The positive reviews you mentioned are from real, satisfied clients who have seen significant growth in their e-commerce businesses thanks to our expertise. We pride ourselves on delivering results and building long-term partnerships with our clients.
However, we want to assure you and other potential customers that the negative review you saw on Trustpilot does not reflect our services accurately.
You have been writing negative reviews for many businesses on Trustpilot as you have written one negative feedback to us without even getting any services from us.
Company Names on Website: We display logos of companies we've partnered with or provided services for. However, due to client confidentiality, we cannot always disclose specific details of our work.
As an eCommerce Growth Agency, our focus is on delivering results for our clients. We understand that trust is essential, and we welcome any opportunity to discuss your concerns further.
We encourage you to disregard this negative review and to contact us directly if you'd like to learn more about how we can help your e-commerce business grow.
Sincerely,
The Brand's Bro Team