BILL
Great communication and service
Great communication and service
Debt Negotiation
Brandon Ellis Law Firm (brandonellislawfirm.com) has 84 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Credit & Debt Services · Amherst, Ohio
Excellent

Credit & Debt Services · Beavercreek, Ohio
Bad

Credit & Debt Services
Excellent

Credit & Debt Services · Boca Raton, Florida
Excellent
84 approved reviews, newest moderated first
BILL
Great communication and service
Christine R.
I was duped!!! I believed I was being Helped by this group.! It took two months to even get a copy of the “contract” I had to sign without time to read. Four months with them, I paid $2700+. My credit score plummeted based on their advice not to pay a large bank. 799 to 604. They did nothing. No contact to banks or me. My lawyer advised me to leave & I was entitled to a refund. I only received $384 back. Trying to talk with their rep is a joke. Never available! I am so disappointed in myself for trusting them. I am now working to rebuild my credit score which never had a problem before!!! Stay away from this group! Their promises mean nothing.
Karen M.
The representatives I talk to give me an updated information I need. The IT needs to correct my portal faster.
Shaunna R.
I have been trying to get my process started for month and half and no results. My main person is supposed to Richard everytime I talk to him he never answers my questions he always tells me he has to talk to whom ever and call me back with some answers but he never calls. When I call the customer service part I have talked to about 20 different employees of yours and the all answer me with my information is put in the system wrong it takes a couple weeks for my information to get processed. Well that's all lies when you enter something in the computer it all process at that time. I never get results or answers I always get lies. Now my debt is 10times higher because these so called lawyers do not talk to the credit card companies. I have giving them the direct number to my lawyer and he never calls them back. The credit card companies are calling me back threatening me because they think I'm lying about me handing my debt over to BRANDON ELLIS LAW FIRM. I wish I could actually talk to BRANDON AND TELL HIM how crappy his employees are.
Response from Brandon Ellis Law FirmSep 18, 2023
Dear Shaunna, Thank you for sharing your feedback. We sincerely apologize for the negative experiences you've had. We appreciate your patience and understand the frustrations caused by the lack of communication and delays in processing your information. We assure you that we take your concerns seriously and are committed to addressing them promptly. We have assigned one of our escalated team members to review your account and reach out. We will be in contact soon. Sincerely, Brandon Ellis Law Firm, LLC