brandclub.comReviews of brandclub.com

They do NOT answer customer support questions and they refuse to pay the referral bonuses.

I would give this app zero stars if I could. I'm a longtime user, and have earned over $1700 since joining. When I first joined, I did not encounter any issues. However, recent problems are forcing me to quit. I have 3 orders from Amazon for their Daily Deals that they refuse to credit. Initially, they stated that I needed to wait 15 days. After waiting the 15 days, I contacted them again. This time they said that my account is 'under review' because of too many returns/cancellations. I don't return Amazon orders, especially BrandClub ones. I did have to cancel some non BrandClub Amazon orders because of an issue using a pre-paid debit card. This has nothing to do with BrandClub. I've reached out to them again asking them to link their terms & conditions. Stay away! Stay far away.

Rewards consistently do not track due to retailer connection issues. You can sync with all your hearts desire and it will never add the reward. The customer service team is not professional and will not fix issues without being a constant squeaky wheel. I’ve had so many issues with this app I think I’m finally done trying.

Scammer’s!! Don’t use! Stole $70 from me and the app won’t open any longer to cash out all my earnings from the surveys I did and my purchases!!’ Anyone know where or how I can report them??

Scammers! DO NOT USE!!! Product never turned up and nobody replies and no way of contacting. Just basically stole £70 from me. Thieves!

I've gotten hundreds of dollars in rewards successfully before realizing there was an issue. On multiple occasions, the deal price and reward change after purchases have been made. Example, I ordered wax paper that showed it cost 2.97 with instant 1.98 reward. When I scanned my accounts to capture this deal purchased, it showed I paid 6.97 with 1.98 instant reward. That's NOT a deal when I buy off brand regularly! I was duped! This has been happening more and more lately and I have screenshots showing multiple prices and rewards for the same item within minutes of the deal being posted. My complaint is that the price discrepancies and reward discrepancies arent caught right away as you have to act so quickly to capture a deal and this shouldn't be the case. If I return my item because I found the price I paid was higher than advertised, I'd lose my account as they'll think I'm trying to get rewards and then return those items. But, I am being duped and it's an issue! I'm searching for deals, not trying to spend unnecessarily or above advertised price due to their errors.

even though I've sent them proof a ridiculous number of times, they refuse to give me a reward I rightfully earned. I've sent a plethora of screenshots showing that I should have earned the reward, and what do they do? copy/paste the same WRONG explanation for why they're not honoring my purchase. they refuse to do anything. they don't fully read my emails or even answer the right questions from my emails; they just put the same incorrect explanation that I've literally disproven with actual screenshots and ignore everything else. they are wrong, and they will not give me the reward I earned. so I'm going to ruin them.

I really liked this company until now. Every time I would click on and try to get a validation code for my account which is stupid cause it’s every time they would never send the code. I emailed them. They answered back with well. We don’t really do this, but we’ll do it just this time. All I wanted was the code so that I can click on to get the money which was almost $50 that they legally owed me well they said they would go ahead and change my number to my other cell phone, but what they did is they deleted my old account and in order for me to get back on Brad club I have to sign up for a whole new account, therefore forfeiting my $50 I have emailed them three times and they have ignored all three. I am now in the process of filing a complaint with the attorney, General for deceptive business, practice, and fraud