brandclub.comReviews of brandclub.com

0 stars! Scam scam scam! Never got my rewards from July and after 5 months of messaging customer service got a reply saying “ they’ve been informed of a history of me returning items”. NEVER EVER returned 1 thing EVER!! They lie, they don’t want to pay. I contacted the BBB. Total scam

They don't pay out like they say they will. I have a payment and that has been pending for a while now. And they dont respond when you try to contact them.

Horrible. I buy things and they still say pending retailer confirmation. Some things were delivered months ago and survey rewards are about to expire. I emailed multiple times but no response. I cashed out money a month or so ago (my second cash out) but only got a portion of the money. Not sure if they charge fees for Venmo transfer?? First cash out was easy and no fees. App is hard to figure out and takes alot of effort and time.

I’m still waiting for $100 i cashout a month ago. My accounts In review. I need my money

I loved this app to help me afford to buy food. Had over $85 to be cashed out and they put my account under review, been under review for a month..of course I contacted them many times and no response....I really need my money. I'm on SS and count on this money they promised to buy food...I'm so disappointed. Please give me the money I'm owed.

Brandclub is the worst app ever!!!! I had $36.87 in my account that I could cash out. I went through the process of transferring it to my PayPal account, it seemed to have worked. But the money has never went into my account. I go back to the app to check on it and it said they are reviewing my account which is fluffing crazy. I've contacted customer service time after time with no response. This app needs to get it together or close it down, this has been going on for way too long. They are ripping a lot of people off. If they ain't gonna stand behind their word why waste everybody's time. I need for someone to contact me asap. I don't know the exact day of the problem. Once you're account is in review you can't see nothing. I have pictures to attach but it don't give me an option. Come on Brandclub you can do better than this. Fluffing get it together!!!!!!!!!!

Brandclub was awesome in the beginning. I really enjoyed the app. The problem started the first week in September. I had $32.00 in unlocked rewards that I cashed out. Two weeks later the cash outs still said pending. I have not received the promised money yet and my account is locked for a review. It has been locked for almost a month. I did not break any rules, I did not return any purchases or anything else to cause this. I am seeing a lot of people on Facebook that are having the same issues. No response from Customer Service.

Hi, I just joined about 1 month ago and I have “unlocked rewards” .. when I click on them to cash out .. it says it’s cashing out but does not transfer to the cash out column that shows where it is calculating/accruing to reach $10 .. it’s not moving or calculating .. my cash out button is actually not illuminated dark blue anymore either .. I have sent SO MANY texts nothing .. no responses or stupid responses that have nothing to do with the problem.. I was hoping someone could shed some light on this situation .. it appears that my screens are frozen .. some type of glitch .. I got 2 payouts already which was great and then this happened .. I’m very disappointed .. I put so much time into this .. thank you for all help or suggestions .. Michelle