Brain Tree Games Reviews | Read Customer Reviews of braintreegames.com

Brain Tree GamesReviews of braintreegames.com

3.9353 reviews
Children's Entertainment
4860 Cox Road Suite 200 VA, Glen Allen, Virginia

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Brain Tree Games

About Brain Tree Games

We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.

Brain Tree Games (braintreegames.com) has 353 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: braintreegames.com
Website: braintreegames.com
Category: Children's Entertainment
Location: Glen Allen, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 44% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brain Tree Games reviews

353 approved reviews, newest moderated first

Jody J.
Jan 20, 2024
Missing a piece
The puzzle was fun to put together and we really liked the picture but it was missing a piece. We looked everywhere just in case but since we spent 2hrs putting it together and know it wasn't sitting out the only thing I can think of is that it got missed during packing. Very disappointing when you think you're done and you have one missing
Response from Brain Tree GamesMar 22, 2024
We apologize for the inconvenience caused by the missing piece in your puzzle. Our team strives to ensure the highest quality control standards, but unfortunately, oversights can occur. Please provide us with your order details, and we'll promptly send you a replacement piece to complete your puzzle. We appreciate your understanding and patience.
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Gabby T.
Jan 19, 2024
Print quality
Print quality, and the cut is great. However it was the only one we could choose, as most of the prints are not for a jigsaw puzzle enthusiast.
Response from Brain Tree GamesMar 22, 2024
We're glad to hear that you appreciated the print quality and cut of our puzzle! We understand your sentiment about limited options for puzzle enthusiasts. We're continuously working to expand our collection to cater to diverse tastes. Thank you for your feedback, and we hope to offer more options that appeal to you in the future!
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Ralph H.
Jan 13, 2024
High quality puzzle
High quality puzzle. Beautifully printed and the oddly shaped, non-recurring pieces were very entertaining.
Response from Brain Tree GamesMar 22, 2024
We're thrilled to hear that you enjoyed our high-quality puzzle! It's fantastic that you found the printing beautiful and the unique, non-recurring pieces entertaining. Thank you for your positive feedback, and we hope you continue to enjoy our puzzles in the future!
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Diane S.
Dec 28, 2023
Made things right
I initially wrote a bad review because I ordered a puzzle several weeks before Christmas but because it took so long to get shipped out, I didn't receive it until after Christmas. However, Brain Tree Games did what they could to make things right and I greatly appreciate that they did that. Great customer service after all!
Response from Brain Tree GamesMar 22, 2024
We're sorry for the delay in your puzzle delivery, especially during the holiday season. However, we're glad to hear that our team was able to address your concerns and make things right. Thank you for giving us the opportunity to rectify the situation, and we appreciate your understanding and support. If you have any further questions or concerns, please don't hesitate to reach out.
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Phillip M.
Dec 18, 2023
Good service and delivery communication…
Good service and delivery communication and product quality.
Response from Brain Tree GamesAug 27, 2024
Thank you for your feedback! We’re pleased to hear you’re satisfied with our service, delivery communication, and product quality. Your support means a lot to us, and we look forward to serving you again!
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Claudia C.
Dec 2, 2023
A high quality puzzle
A high quality puzzle. Just loved it!
Response from Brain Tree GamesAug 27, 2024
Thank you for your wonderful feedback! We’re delighted to hear that you loved the puzzle and found it to be high quality. We look forward to bringing you more puzzles you’ll enjoy!
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Judi P.
Nov 29, 2023
Great company who supports puzzlers.
Great company who supports puzzlers. Excellent quality in the puzzles.
Response from Brain Tree GamesAug 27, 2024
Thank you for your kind words! We’re thrilled to hear that you appreciate the quality of our puzzles and our support for puzzlers. Your satisfaction means a lot to us. We look forward to bringing you more excellent puzzles in the future!
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Rae
Nov 27, 2023
HORRIBLE COMPANY!
I ordered 3 puzzles on November 11 and today is November 27. They haven't been shipped or even packaged yet. The website says "in fulfillment". I tried online to get an answer as to when it might be shipped but no one talks on their chat site. The automation said they'd email and that hasn't happened either. I just tried calling and no one even answers the phone. Very disappointed in this company. If by some chance the puzzles should arrive soon or someone should contact me soon, I will write another review.
Response from Brain Tree GamesAug 27, 2024
I’m very sorry to hear about the delay and the issues you’ve faced with your order. This is not the experience we aim to provide. I understand your frustration and sincerely apologize for the lack of communication and delays. I’m escalating this matter to our team to get a status update on your order right away. You should receive an email shortly with more information on the shipping and expected delivery. Thank you for your patience, and please feel free to reach out directly if you have any further concerns.
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