Brain Tree Games Reviews | Read Customer Reviews of braintreegames.com

Brain Tree GamesReviews of braintreegames.com

3.9353 reviews
Children's Entertainment
4860 Cox Road Suite 200 VA, Glen Allen, Virginia

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Brain Tree Games

About Brain Tree Games

We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.

Brain Tree Games (braintreegames.com) has 353 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: braintreegames.com
Website: braintreegames.com
Category: Children's Entertainment
Location: Glen Allen, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 44% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brain Tree Games reviews

353 approved reviews, newest moderated first

Robert M.
Aug 21, 2024
Very disappointed in this company
Very disappointed in this company. I find it implausible that this company when asked where was my order told me they had a problem in their warehouse. If that was the case they could have notified all customers who had pending orders. It is now 18 days since I placed my order and I still don’t have it. Is this a real company or one run out of someone’s basement or garage. It goes without saying this company will not get any further business from me. Buyer be ware👎
Response from Brain Tree GamesAug 27, 2024
I’m truly sorry to hear about your experience and understand your frustration. We should have communicated better regarding the warehouse issues, and I apologize for the lack of updates. We are taking your feedback seriously and working to address these issues to improve our service. If you would like to discuss this further or need assistance with a refund, please let us know, and we will make sure to resolve it promptly. Thank you for bringing this to our attention.
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Kristi T.
Aug 16, 2024
I have not received my order
I have not received my order. I ordered it on 8-8. I emailed a question of where my order is and was told there are issues at the warehouse. I tried calling this morning and no one answered. At this point I would just like my money back because I found the puzzles at another store
Response from Brain Tree GamesAug 27, 2024
I’m truly sorry for the delay and the inconvenience you’ve experienced with your order. I understand your frustration, especially with the issues at our warehouse. We will process your refund promptly. Please allow a few business days for the transaction to be completed. If you need any further assistance or have any other concerns, feel free to reach out. Thank you for your patience and understanding.
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Ethan W.
Aug 16, 2024
The puzzle we bought was the Underwater…
The puzzle we bought was the Underwater Treasure. The presentation with everything included is astonishing! We really appreciate the level of dedication & detail put into these projects and will definitely be looking into more in the future! P.S. the QR code made it super easy to write this review. Cheers from Ethan and Jennifer! <3
Response from Brain Tree GamesAug 27, 2024
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the Underwater Treasure puzzle and appreciated the presentation and details. It’s great to know that the QR code made it easy for you to share your thoughts. We look forward to bringing you more puzzles that you’ll enjoy. Cheers to more puzzling adventures!
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Ken E.
Aug 6, 2024
The puzzle was of good quality
The puzzle was of good quality, but I did like the picture. I could not tell online that the colors were so muted. Everything looked dull and washed out. It made it very hard to work the puzzle. I eventually quit without finishing. So, a high quality puzzle, but I did not like the picture.
Response from Brain Tree GamesAug 27, 2024
Thank you for your feedback. I’m glad to hear you found the puzzle’s quality to be high, but I’m sorry to learn that the picture didn’t meet your expectations. We understand how important the image quality is for an enjoyable puzzle experience. We appreciate your input and will consider it for future designs. If there’s anything else we can assist with or if you have any other suggestions, please let us know.
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Randy
Jul 30, 2024
Very slow delivery
Very slow delivery. I have shopped with other puzzle companies, and get my order with a solid week. With Braintree, from order to receiving took just over 2 weeks.
Response from Brain Tree GamesAug 27, 2024
I’m sorry to hear about the delay in receiving your order. We strive to provide timely delivery and clearly missed the mark this time. We’re looking into this issue to improve our shipping process. Thank you for your patience and for bringing this to our attention. If there’s anything else we can assist with, please let us know.
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Lucy B.
Jun 27, 2024
Really cute puzzle but HORRIBLY cut
Really cute puzzle but HORRIBLY cut. It took the better part of a morning to separate 1000 pieces and then lots of scrappy torn paper while assembling. Bought from Puzzle Warehouse and they offered a free replacement. Will not purchase another Brain Tree puzzle.
Response from Brain Tree GamesAug 27, 2024
I’m truly sorry to hear about the issues you experienced with the cutting of the puzzle. This is not the standard we strive for, and I appreciate you bringing it to our attention. I’m glad to hear Puzzle Warehouse offered a replacement. We’ll be investigating this issue to prevent it from happening again. Your feedback is valuable and will help us improve. Thank you for your understanding, and if you have any further concerns, please don’t hesitate to reach out.
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Rhonda
Jun 17, 2024
Loved my puzzle but alot of the pieces…
Loved my puzzle but alot of the pieces edges came up. Very rare with my experience
Response from Brain Tree GamesAug 27, 2024
Thank you for sharing your experience. I’m glad you loved the puzzle, but I’m sorry to hear about the issue with the piece edges. This is not typical of our puzzles, and I appreciate you bringing it to our attention. We’ll look into this matter to ensure it doesn’t happen again. If you need any assistance or further support, please let us know.
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Donald T.
May 19, 2024
Thank you for the great support!
Thank you for the great support!
Response from Brain Tree GamesAug 27, 2024
Thank you for your kind words! We’re glad to hear that you’re happy with our support. If you need anything else, don’t hesitate to reach out.
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