BrainsmateReviews of brainsmate.com

Response from BrainsmateSep 30, 2026

Dear Kacper, Thank you for sharing your concerns. We take feedback like this very seriously and want to clarify how our service works while addressing your experience directly. 1. Subscription Management: We apologize for any frustration caused regarding account settings. To ensure all cancellation requests are processed accurately without automated glitches, subscription management is currently handled directly through our dedicated support team rather than an automated button in the user profile. We are actively working on updating our profile interface to make this distinction clearer. 2. Test Methodology & Results: Our cognitive assessments are designed by research teams to evaluate specific logic, pattern-recognition, and spatial reasoning parameters based on standard psychometric methodologies. They are intended to offer insightful cognitive benchmarks rather than formal clinical diagnoses. 3. Resolving Your Account: We certainly do not want you to feel misled or unfairly charged. We can immediately cancel your subscription so no further charges ever occur, and our team is ready to process a full refund of the £39.99 charge. Please reply directly with the email address linked to your account, or email us at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 29, 2026

Dear S Houston, Thank you for bringing this to our attention. We are genuinely sorry for the frustration and stress this situation has caused you. We aim to be fully transparent about our £1 trial offer and the weekly subscription terms during checkout. Because subscription management is handled directly by our dedicated customer support team to ensure accurate handling of accounts, it is not automated via the profile page. However, we completely understand your disappointment and want to resolve this for you immediately. We can cancel your subscription right away to make sure no future charges ever occur, and our team will gladly review your account for a full refund of the £39.99 charge. Please reply directly with the email address associated with your test, or contact us at [email protected]. Once we locate your account, we will confirm the cancellation immediately and process your refund request.

Response from BrainsmateSep 28, 2026

Dear Alfred Taylor, Thank you for sharing your concerns. If we have correctly identified your account, we can confirm that your subscription has been canceled, so no further subscription charges will be made. If you would like us to review the payment and the available refund options, please contact our Customer Support Team at [email protected], and we’ll be happy to assist you further. Customer Support Team BrainsMate

Response from BrainsmateSep 27, 2026

Dear Liam Duckmanton, Thank you for sharing your concerns. Please contact our Customer Support Team at [email protected] so we can review your account and payment details and clarify the charge. We’ll be happy to investigate the situation and assist you with the next steps. Customer Support Team BrainsMate

Response from BrainsmateSep 27, 2026

Dear Karl, Thank you for sharing your concerns. If you would like us to review the $29 payment and your account details, please contact our Customer Support Team at [email protected], and we’ll be happy to assist you further. Customer Support Team BrainsMate

Response from BrainsmateSep 27, 2026

Dear Gregory McGoldrick, Thank you for sharing your concerns and explaining your experience. We understand your frustration regarding the subscription charge and the cancellation process. If we have correctly identified your account, we can confirm that your subscription has been canceled, so no further subscription charges will be made. If you would like us to review the AUD $42 payment or have any further questions regarding your account, please contact our Customer Support Team at [email protected], and we’ll be happy to assist you. Customer Support Team BrainsMate

Response from BrainsmateSep 26, 2026

Dear Moni, Thank you for reaching out, and we are sincerely sorry to hear about your negative experience and frustration regarding the subscription fee. We aim to be fully transparent about our €1 trial offer and the subsequent recurring subscription terms outlined during checkout. However, we completely understand your reaction and want to make this right. To ensure no further charges occur, we can immediately cancel your subscription and review your account for a refund of the €39.99 charge. Please reply directly with the email address associated with your test to [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 26, 2026

Dear Anish, Thank you for reaching out, and we understand your concern regarding the recurring charge. To ensure no future deductions are made to your account, we can immediately assist you with cancelling your subscription. Could you please provide the email address you used when purchasing the test, or reply to us directly at [email protected]? Once we locate your account, we will confirm the cancellation right away and send you a confirmation email. Customer Support Team BrainsMate