BrainsmateReviews of brainsmate.com

Response from BrainsmateOct 16, 2026

Dear María, Thank you for contacting us directly, and we sincerely apologize for the distress and concern caused by this charge. We completely understand your reaction and take full responsibility for ensuring this matter is addressed promptly and transparently. We would like to clarify that our €1 introductory offer includes information regarding the automatic transition to a monthly subscription on the checkout page. However, we recognize that this information can be overlooked, and it is never our intention to make our customers feel misled. To process your refund without delay, please reply directly to this email or write to [email protected] with: The email address associated with your BrainsMate account Thank you for your patience while we resolve this for you. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 16, 2026

Dear Sandra, Thank you for reaching out to us, and we sincerely apologize for the frustration and concern regarding these charges. We completely understand how upsetting unexpected billing updates can be. We would like to clarify that when purchasing the €1 introductory test report, the terms outlining the automatic conversion into a recurring subscription after the trial period are detailed on the checkout page prior to payment. However, we understand that finding unexpected subscription details can be very stressful. To help us investigate and resolve this for you as quickly as possible, please write directly to our support team at [email protected] with your account email address and transaction details. Our financial and billing team will personally review your account, ensure your subscription status is settled, and examine your case. We appreciate your feedback regarding our interface clarity, and we are sharing it with our product team to improve transparency. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 15, 2026

Dear Kirsty, Thank you for bringing this to our attention! We sincerely apologize for any confusion caused by receiving a review request before being able to view your score report. Our system automatically triggers review invitations, and we understand that you need to access your full results first. To help you view your score right away: Please check the email account you used when taking the test, including your Spam/Junk folder, as a direct access link to your online report is sent automatically. Alternatively, please reply to this email or contact us directly at [email protected] with your account email address, and our team will manually re-send your score report link immediately. We want to make sure you receive your full assessment results without delay! Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 15, 2026

Dear Ser Joshua Dela Cruz, Thank you for contacting us, and we sincerely apologize for any stress and confusion caused regarding these recent transactions. We completely understand how concerning unexpected charges can be. We would like to clarify that when purchasing the initial trial report , the subscription terms—including the automatic conversion into a recurring weekly subscription after the introductory trial period—are presented on the final checkout page. If you have any questions about your test results, subscription, or need any further assistance, please feel free to write back to us anytime at [email protected]. We are always happy to help! Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 13, 2026

Dear Liam Sulston, Thank you for sharing your feedback. If we have correctly identified your account, we can confirm that your subscription has been canceled, so no further subscription charges will be made. If you would like us to review your payment please contact our Customer Support Team at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateOct 13, 2026

Dear Mysterious Man, Thank you for sharing your concerns. We understand your frustration regarding the subscription and the subsequent charge. If you would like us to review the payment please contact our Customer Support Team at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateOct 13, 2026

Dear Billy, We’re sorry to hear about your experience and understand your concerns regarding the charge. We strive to provide clear information about our subscription terms and pricing. Please, contact our customer support team at [email protected] so we can review your case. We appreciate your feedback and the opportunity to address your concerns. Best regards, Customer Support Team BrainsMate

Response from BrainsmateOct 12, 2026

Dear Geit, Thank you for contacting us. We are truly sorry to hear about your frustration regarding the subscription fee and your experience with our support team. We take feedback regarding billing transparency very seriously, and we want to help you resolve this matter as quickly as possible. We would like to clarify a few important points regarding our service and subscription options: Subscription Terms & Trial: Information regarding the introductory period and the recurring monthly subscription (€39.99/month) is displayed on the payment page prior to checkout and outlined in our Terms of Service. EU Right of Withdrawal & Case Review: While digital reports delivered immediately upon purchase fall under digital content performance exceptions, we actively review account requests on a case-by-case basis—especially when submitted within the initial window or under specific eligibility criteria. Best regards, Customer Support Team BrainsMate