Brainsmate Reviews | Read Customer Reviews of brainsmate.com

BrainsmateReviews of brainsmate.com

3.9826 reviews
Education Services

Brainsmate

About Brainsmate

Join our community What is BrainsMate? Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind. 🧠 Assess Your Intellect Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style. 🎯 Train & Improve Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes. 🌱 Expand Your Growth Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth. Challenge your brain Need assistance? No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team. Contact Us

Brainsmate (brainsmate.com) has 826 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: brainsmate.com
Website: brainsmate.com
Category: Education Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Education Services

Sherpa Prep
Education Services · Washington, District of Columbia
Excellent
339 reviews
339
aileenellis.com (also known as AME Group, Inc.)
Education Services · Colorado Springs, Colorado
Excellent
616 reviews
616
PM Master Prep
Education Services · Harrisburg, North Carolina
Excellent
710 reviews
710
NP EXAM COACH LLC
Education Services · Rockville, Maryland
Excellent
305 reviews
305

Brainsmate reviews

Showing 164 reviews with 1 star · Clear filters

Elliot C.
Jul 21, 2026
Daylight robbery
Scam where you pay 1 dollar and it auto signs you up to a subscription, which is extremely hard to cancel. Worst user experience. Ends up charging you 30 dollars. Daylight robbery.
Response from BrainsmateJul 21, 2026
Dear Elliot, We’re sorry to hear that you were disappointed with your experience. We understand how frustrating an unexpected subscription renewal can be, and we regret any confusion regarding the subscription terms. Our pricing and subscription details are provided during the purchase process, but we appreciate your feedback and will take it into consideration as we continue working to improve the clarity of our service. We can see that you have already contacted our Support Team regarding this matter. We hope that our team has can assist you and address your concerns. If you require any further assistance, please don’t hesitate to reach out to them again. We value your feedback and appreciate the opportunity to improve your experience. Customer Support Team BrainsMate
Report
Hannah U.
Jul 18, 2026
Give me my money back
Give me my money back! I paid for the test to get the result a few days ago and today you took $29 from my account! I did not opt for subscription! I did not agree to pay $29. Had I known you’ll charge me for $29 I would not even use your website! Youre scamming people!
Response from BrainsmateJul 18, 2026
Dear Hanna, We are sorry to hear about your experience and understand how unexpected charges can be upsetting. Please note that access to your test results and any subscription terms are presented during the purchase process. If you believe you were charged in error, we would be happy to review your case. Please contact our Support Team directly with the email address associated with your account so we can investigate the payment and assist you as quickly as possible. We value every customer and are committed to resolving billing concerns fairly and transparently. We appreciate the opportunity to look into this for you.
Report
Minentle M.
Jul 17, 2026
I paid to get my results of a test and…
I paid to get my results of a test and after like a week (which is today) ya'll take my money for subscription which i never did. I never subscribed to brainsmate i only paid for one test.Please canceled the subscription because i don't see an option to cancel the subscription and also please refund me,i already sent ya'll an email
Response from BrainsmateJul 17, 2026
Dear Minentle, Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how concerning it is to see a charge you were not expecting. We appreciate that you have already contacted our Support Team by email. Please be assured that your request will be reviewed as soon as possible. Our team will investigate the charge, verify your subscription status, and respond with the appropriate resolution based on your account details and our billing policies. If your email has already been received, there is no need to send another one—our team will get back to you as soon as they complete the review. Thank you for your patience, and we appreciate the opportunity to assist you.
Report
esraa
Jul 14, 2026
i subscribed for the 7 days trial and i…
i subscribed for the 7 days trial and i couldn’t cancel the subscription i sent a lot of emails to get it cancelled and no one replied to me
Response from BrainsmateJul 14, 2026
Dear Esraa, As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription. We'll be happy to assist you! Customer Support Team BrainsMate
Report
Bar C.
Jul 13, 2026
Same issue as others: charge for something I didn't subscribe
Same issue as many others here, paid USD1 for a test and was charged for 29.99 a few days later, even without agreeing to any subscription whatsoever. Already sent an email asking for cancellation and prompt refund. Surprisingly all evidence of my USD1 purchase has despaired, like magic. I did have an email confirming my test and 1hr later gone. I have no evidence of them acknowledging my 1USD purchase, and of course, I did not receive any other confirmation of the next subscription charge ....This is their subscription policy: "3.2. Payment confirmation. Before you confirm any payment, you will be shown the applicable price, currency, and applicable taxes. By clicking the payment button, you: (a) confirm that you have reviewed the checkout information; (b) authorise the relevant payment processor to charge your chosen payment method for the amount shown." Reading your answer is even worst...of course you have no record...but I do...As mention in the mail I did send you, I am reporting to the Spanish Authorities. Probably nothing happens but REALLY, THIS IS PURE ROBBERY
Response from BrainsmateJul 13, 2026
Dear Customer, Thank you for sharing your feedback. We take all reviews seriously, but unfortunately, we were unable to locate an account or any recent support tickets under your name with the details provided. We would love to investigate this and resolve any issue you experienced. Please contact our Customer Support Team via email at [email protected]. Customer Support Team BrainsMate
Report
Namo
Jul 12, 2026
Not accurate
Not accurate
Response from BrainsmateJul 13, 2026
Dear Namo, Thank you for your feedback. IQ tests evaluate specific cognitive areas like logic, pattern recognition, and problem-solving under set conditions. Results can sometimes be influenced by fatigue, distraction, or unfamiliarity with the question types. We constantly refine our algorithm to stay as accurate as possible, and we appreciate your input! Customer Support Team BrainsMate
Report
Paulo
Jul 10, 2026
Same issue as others here
Same issue as others here, paid USD1 for a test and was charged for 29.99 a few days later, even without agreeing to any subscription whatsoever. Already sent an email asking for cancellation and prompt refund.
Response from BrainsmateJul 10, 2026
Dear Paulo, Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. As far as we can see, you have already contacted our support, our team has already sent you an email regarding the cancellation of your subscription and regarding the payment issue. We'll be happy to assist you! Customer Support Team BrainsMate
Report
sebastian
Jul 8, 2026
Got an ad from them and mistaked it for…
Got an ad from them and mistaked it for something else. I paid 1$ for the test results ONLY and they signed me up for a subscription without my consent. The second after that 1$ payment it said something about me getting a subscription so i tried to find a place on the app where i could unsubscribe before i got charged but it didnt exist. Couple days later i wake up to see that i got charged 30$. Edit: I contacted them on the email address which they linked under my post, the day they sent it. Its been 4 days and they are yet to reply, confirming that their website and services are a scam.
Response from BrainsmateJul 8, 2026
Dear Sebastian, We're sorry you're having trouble canceling your subscription. We'd like to point out that we haven't received any requests from you to our support team. Please contact our Customer Support Team via email at [email protected] so we can look into the situation and resolve your payment issue. Customer Support Team BrainsMate
Report