Ditte
I am very disappointed with my…
I am very disappointed with my experience with BrainsMate. I started the IQ test believing it was free. However, I was then asked to pay $1, which I did not expect. After completing the payment through PayPal, I discovered that I had apparently also been signed up for a recurring subscription through PayPal. I did not intend to purchase a subscription, and I feel that the way this was presented was misleading. I consider this a very unfair and deceptive way of obtaining customers. I have contacted BrainsMate by email and requested that my subscription be cancelled immediately. I require BrainsMate to confirm in writing by email that my subscription has been cancelled and that no further payments will be taken. If you have signed up for this test, please check your PayPal account immediately for an active automatic payment agreement with BrainsMate/EPINEW LIMITED and cancel it as soon as possible. Do not assume that simply blocking your card will cancel the PayPal subscription. I have cancelled the automatic payment agreement through PayPal as an additional precaution. I hope BrainsMate will handle this matter promptly and transparently. I would strongly advise other customers to carefully check their PayPal automatic payments and subscription settings after taking the test.
Response from BrainsmateAug 26, 2026
Dear Ditto, We’re sorry to hear that your experience with BrainsMate left you disappointed. We understand your concerns regarding the payment and subscription process and would be happy to review your account and clarify the situation. Please contact our Customer Support Team from the email address associated with your BrainsMate account at [email protected] so we can look into the matter and assist you with your payment and subscription concerns.