BrainsmateReviews of brainsmate.com

Response from BrainsmateSep 6, 2026

Dear Maja, Thank you for sharing your detailed feedback with us. We are glad to hear that our customer support team was able to assist you promptly and confirm the cancellation of your subscription. However, we sincerely apologize for any confusion regarding our pricing model, confirmation emails, or account management tools. We strive to maintain full transparency and will pass your comments directly to our product team to improve how subscription details and email notifications are displayed. Regarding the test score, our non-clinical assessments are designed to measure specific cognitive pattern-recognition skills, but we appreciate your perspective on the result. If you have any further questions or need additional receipt confirmations, please reach out directly to [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 4, 2026

Dear Mohammed, Thank you for sharing your feedback. If we have correctly identified your account, we can confirm that your subscription has been canceled and the refund has been processed. If you have any further questions or would like us to clarify any details regarding your account or payment, please feel free to contact our Customer Support Team. Customer Support Team BrainsMate

Response from BrainsmateSep 3, 2026

Dear Customer, We understand your concerns regarding the subscription and want to clarify that the terms of the introductory offer and the recurring subscription are presented during the payment process before the payment is completed. If you have any questions regarding your subscription or payment, please feel free to contact our Customer Support Team. Customer Support Team BrainsMate

Response from BrainsmateSep 2, 2026

Dear Jose, hank you for providing these details, and we sincerely apologize for the frustration and concern caused by this situation. We completely understand your frustration regarding the invoice details and the unexpected recurring charge. While our checkout process outlines the trial terms and recurring subscription details before purchase, we never want our customers to feel misled or caught off guard by their receipts. To resolve this immediately, please email our team at [email protected] with your account email or transaction details. Customer Support Team BrainsMate

Response from BrainsmateSep 2, 2026

Dear Rishi, Thank you for bringing this to our attention. We apologize for any distress caused by this subscription charge. Our billing team is ready to help you resolve this charge—please send your receipt or registered email address to [email protected] so we can locate your account and process your refund request. Customer Support Team BrainsMate

Response from BrainsmateSep 1, 2026

Dear Georgia, Thank you for reaching out, and we sincerely apologize for any frustration caused by the trial offer and subscription structure. We aim to make all pricing and auto-renewal terms clear before any purchase is completed, and we regret if these details were overlooked or unclear during checkout. We do not intend to mislead our users, and we take concerns about transparency very seriously. Please email us at [email protected] with your account details, and our team will gladly inspect your billing history and assist you with refund options. Customer Support Team BrainsMate

Response from BrainsmateAug 31, 2026

Dear Anis Humaira, Thank you for bringing this to our attention. Based on the account information we were able to identify, it appears that your subscription has already been canceled, so no further recurring charges should be made. Regarding your refund request, please contact our Customer Support Team at [email protected] so we can review your payment and assist you further. Customer Support Team BrainsMate

Response from BrainsmateAug 30, 2026

Dear Mohammed, Thank you for your feedback. If you have any questions or need assistance, please feel free to contact our Customer Support Team. Customer Support Team BrainsMate