BrainsmateReviews of brainsmate.com

Response from BrainsmateSep 14, 2026

Dear Bobby, Thank you for sharing your feedback, and we sincerely apologize for the frustration and distress caused by your experience. We assure you that BrainsMate is a legitimate service, and we take all concerns regarding payment transparency very seriously. It is never our intention to mislead our users or make account management difficult. Since you are currently within your 7-day trial period and have already contacted our team, please rest assured that your request is being processed. Our support team will manually cancel your subscription immediately to ensure no further charges occur, prevent any renewal after the trial, and confirm everything in writing. Please check your email inbox shortly for a direct reply from [email protected] with your complete cancellation confirmation. Customer Support Team BrainsMate

Response from BrainsmateSep 14, 2026

Dear Thomas, Thank you for bringing this to our attention, and we deeply apologize for the frustration and stress caused by the double charges on your accounts. We take any concerns regarding billing transparency and compliance with consumer protection standards very seriously. It is never our intention to create confusion with our payments or subscription terms. Because you have already emailed us, our support team is prioritizing your case right now. Please check your inbox shortly for direct written confirmation from [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 13, 2026

Dear Brad Powell, Thank you for sharing your feedback, and we deeply apologize for the distress and unexpected £39.99 charge on your account. We treat any concerns regarding billing transparency and our Terms & Conditions with the utmost priority. If you purchased a single non-subscription report or if a trial conversion occurred unintentionally, we want to investigate this immediately and set things right. Please reach out to us directly at [email protected] with the email address linked to your transaction or your payment details. Our support team will locate your billing record, ensure all automatic renewals are immediately canceled, and manually review your case Customer Support Team BrainsMate

Response from BrainsmateSep 13, 2026

Dear Customer, Thank you for sharing your detailed feedback, and we sincerely apologize for the frustration caused by the subscription terms and the cancellation process. We aim to make all payment details and trial conditions clear before checkout, and we regret that this felt misleading. We recognize that requiring an email to manage or cancel a subscription can feel inconvenient, and we are actively working on improving our account dashboard to offer direct self-service options in the near future. We want to ensure your account is completely finalized. Please email us at [email protected] with the email address linked to your test so our team can immediately process your subscription cancellation and review your case for refund eligibility. Customer Support Team BrainsMate

Response from BrainsmateSep 13, 2026

Dear T Durk, Thank you for sharing your feedback, and we sincerely apologize for any confusion or frustration regarding our pricing structure. We strive to make our 7-day trial terms clear during checkout, and we regret that this felt misleading or unexpected in your case. We take concerns about billing transparency very seriously and are continually reviewing our checkout presentation to prevent surprises. We want to make sure your account status is clear and fully updated. Please write to us at [email protected] with the email address linked to your test so our team can confirm the permanent cancellation of your subscription and ensure no further billing attempts occur. Customer Support Team BrainsMate

Response from BrainsmateSep 13, 2026

Dear Andreea Andre, Thank you for bringing your feedback to our attention, and we sincerely apologize for the distress caused by the subscription renewal and the lack of notification emails. We take your concerns regarding order confirmations, renewal reminders, and self-service cancellation features very seriously. While trial terms are specified during checkout, we recognize that missing system notifications create a deeply frustrating experience, and we are actively working with our engineering team to improve email delivery and account controls. We want to help resolve this directly for you. Please email us at [email protected] with the email address linked to your purchase. Our support team will confirm the permanent cancellation of your plan and manually review your account for refund eligibility. Customer Support Team BrainsMate

Response from BrainsmateSep 12, 2026

Dear Appiah Shop, We’re sorry to hear that the experience did not meet your expectations. BrainsMate is designed to provide an assessment of cognitive abilities based on the questions included in the test, and we understand that individual expectations regarding IQ testing may differ. If you have concerns about your results or payment, please contact our Customer Support Team so we can review your specific situation and assist you further. Customer Support Team BrainsMate

Response from BrainsmateSep 11, 2026

Dear Ty Smith, Thank you for sharing your concerns. We understand that an unexpected charge can be frustrating, and we’d like to help clarify the situation. If you have already contacted our Support Team regarding the charge, please allow the team to review your request and account details. For any further questions about the payment or refund, please send us an email at [email protected], and our Customer Support Team will assist you. Customer Support Team BrainsMate