BrainsmateReviews of brainsmate.com

Response from BrainsmateSep 18, 2026

Dear Customer, Thank you for sharing your experience, and we sincerely apologize for the frustration caused by our cancellation flow and billing policy. We understand your disappointment regarding the recent charge and the refund decision. While our system requires support assistance to process plan cancellations, we aim to ensure all customer requests are handled properly. To help us review your account and the decision made regarding your refund, please feel free to reach out directly to [email protected] with your account details. Customer Support Team BrainsMate

Response from BrainsmateSep 18, 2026

Dear Tyson, We appreciate your honest feedback and apologize for the frustration caused. Transparency is extremely important to us, and we never intend to make the cancellation process difficult. We are reviewing our registration flow and subscription disclaimers to ensure all pricing terms are presented even more clearly. If you need us to confirm that your subscription has been permanently canceled, please contact us anytime at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 18, 2026

Dear Michael, We sincerely apologize for the inconvenience and frustration you experienced while trying to resolve your billing query. Our phone line is automated to guide users to our primary ticket system, but we understand how disconnecting the call felt unhelpful. While our terms state that subscriptions renew automatically unless canceled during the 7-day trial, we aim to address each customer's situation fairly. Your account is currently canceled, so no further payments will be processed. To have your case re-examined for a potential adjusted refund, please contact us directly at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 17, 2026

Dear Customer, Thank you for sharing your experience, and we sincerely apologize for the frustration caused by our pricing structure and billing terms. We aim to be transparent about our 7-day trial and subsequent subscription terms during checkout. However, we understand your disappointment regarding the automatic renewal and communication. Please be assured that if a partial refund was agreed upon by our support team, it will be processed directly to your original payment method within standard banking processing times. We have also verified that your subscription remains permanently canceled to prevent any future charges. Customer Support Team BrainsMate

Response from BrainsmateSep 16, 2026

Dear Cormac Harrison, Thank you for sharing your concerns. Subscriptions can be canceled by contacting our Customer Support Team directly, as outlined in our Subscription Policy. If we have correctly identified your account, we can confirm that your subscription has been canceled, so no further subscription charges will be made. If you have any further questions or need assistance, please contact our Customer Support Team at [email protected]. Customer Support Team BrainsMate

Response from BrainsmateSep 16, 2026

Dear Goolam, We understand your frustration regarding the subscription cancellation process. Subscriptions can be canceled by contacting our Customer Support Team directly, as outlined in our Subscription Policy. If you have any further questions or would like us to check the status of your account, please contact us at [email protected], and we’ll be happy to assist. Customer Support Team BrainsMate

Response from BrainsmateSep 15, 2026

Dear Richard, We understand your frustration regarding the additional charge. If you would like us to review the £39.99 payment and its refund eligibility, please send us an email at [email protected] so our Customer Support Team can check your account and payment details. Customer Support Team BrainsMate

Response from BrainsmateSep 15, 2026

Dear LV, If we have correctly identified your account, we can confirm that your subscription has been canceled, so no further subscription charges will be made. If you have any further questions or would like us to clarify anything regarding your account or payment, please contact our Customer Support Team at [email protected], and we’ll be happy to assist. Customer Support Team BrainsMate