BrahminReviews of brahmin.com

Bought a Marlowe bag in Florida. It was beautiful but less than a month later the hardware started breaking. I reached out to company who wanted me to pay to ship bag for repair. For the cost of this bag which was cheaply made,they should pay me for my time in having to deal with something that should never have occurred. Never again will I buy from Brahmin especially after learning the products are made in China not the Usa as they once were. This company lost its fine reputation and "sold its soul" for profit.

$265 for mini bag that I got suckered into purchasing at Von Maur do to 'wallet' feature - which is nice, however, I can't fit my reader glasses, let alone my subscription RayBans into the slot with my iphone. what a joke - don't get unless you just want a chubby wallet.

Horrible customer service!! They have agents that are extremely rude and just try to get you to purchase items, but do not help with decisions, etc.

Love Brahmin handbags, hate Brahmin customer service. Extremely unhelpful with a "don't care" attitude. During one of Brahmin's clearance sales I purchased a few items. During the checkout process, there was the option to use Affirm and make monthly payments, It sounded like a nice budge friendly idea and I went that route. The purchase was approved and the items were shipped. A few days after receiving the shipping information, I realized the bags had never arrived and that is when the issues and lack of customer service happened. Brahmin stated that Affirm recalled the purchase without reason, so Brahmin stopped the delivery. I was told by Brahmin customer service "Sorry to be the bearer of bad news but the sale has ended" "you need to follow up with Affirm". To which I did. Affirm stated they never asked Brahmin to return the bags and loan from Affirm went through. Now I am out the handbags and Affirm is stating that I DID receive the bags and I am required to pay. Brahmin kept telling me to contact Affirm and Affirm kept passing the buck back to Brahmin. I had email prove and receipts showing Affirm asking me for payments and yet Brahmin refused to budget. I then sent emails to BOTH Affirm and Brahmin that stated my next step was to report both of them to the Better Business Bureau. The purchase date was 6/21 and the issues started when I emailed on 6/28/2023 and was not resolved until July 12th. Email responses from Brahmin and Affirm were days apart until I started the process with the BBB and SUDDENLY, the SAME DAY Brahmin returns with an "our apologies for all of the trouble with this" email. Now stating the refund is being sent through to Affirm. My recommendation is be extremely cautious if using Affirm with any Brahmin purchased. If I had not continued to fight this I would have been required to pay for something I never received. Neither Brahmin nor Affirm could ever show me proof of why the purchase was recalled. While I believe the issue was more with Affirm, Brahmin's "sorry to be the bearer of bad news" attitude left a very bad impression. I had placed an 2nd order and luckily had used my debit card, due to the lack of help from Brahmin, I refused delivery of that order. It is really too bad because I have always enjoyed my Brahmin handbags.

Worst customer service for pricey items. I received a bag where how tWorst customer service for pricey items. I received a bag where how the bag was crafted made it look like a vagina. I called and they said there is nothing they can do other than me return it and hope another one was better. They said they can't say whether the new one would have the same issue. How can you not ensure this? Do people not see the products they are making?he bag was crafted made it look like a vagina. I called and they said there is nothing they can do other than me return it and hope another one was better. They said they can't say whether the new one would have the same issue. How can you not ensure this? Do people not see the products they are making?

Bought Brahmin bag for $500 and found the shoulder strap missing. Called Brahmin and they want $50 to $65 for the missing strap to be replaced. Their comment was to deal with the store where I bought it as if the store will have the strap. Own 20 Brahmin bags but will go to Hammitt in the future. Brahmin is not the company it used to be.

Bought 2 bags in October. Still waiting on them… I’m putting in fraud claim this week. Way too busy for these shenanigans!

I find it deeply offensive they call the brand Brahmin. -Brahmins are the priests in Hinduism. For millenia. Not to be used as a brand for a bag. -And it makes it particularly more egregious since these bags are made of leather. Stop appropriating other people's cultures.