Bradford Carpet One Floor & HomeReviews of bradfordcarpetonesaugus.com

October 8, 2016 I visited Bradford Carpet One. First visit to store was pleasant, met with Pam. On 10/11/16 I dropped off half of the cost of the floor and I was told the floor could be installed in about a week. No call received after a week, so I called the store and left a message for Pam. No call back. Left another message two days later, no call back. Third time I called a man told me that my floor was due in on the 19th of October, but it didn't come in and he didn't know what the status was. He would have Pam call me back. No call. Finally I called the store the last week of October. Pam told me that a "crew" could be there on Saturday between 9-10 and it would take about 3 hours. I accepted that date. I asked for a text message with the name of the installer so I would know who was in charge. She texted me his name shortly after and ended the text saying see you Saturday. On Saturday October 29, 2016, 3 men showed up at 10:15 an I was told only one of them would be staying to do my floor as the store had booked another job at the same time at a different location. He was very apologetic but there was nothing he could do. So rather than being done at 1:00-1:30 as I was told, it took the one worker til 5:30 to finish. Needless to say, my plans for the day had to be cancelled. Pam never showed up or called until November 9, looking for the balance due. She said she would send out care instructions for the floor, which as of today, November 28, 2016, have not arrived. I will not do business, nor would I recommend friends to do business with this store, ever again.