BraceLabReviews of bracelab.com

4.73,636 reviews
Health Equipment
2609 Atlantic Avenue, Raleigh, North Carolina

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BraceLab

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About BraceLab

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.

BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bracelab.com
Website: bracelab.com
Category: Health Equipment
Location: Raleigh, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BraceLab reviews

Showing 146 reviews with 3 stars · Clear filters

Dave H.
May 28, 2024
brace doesn't fit well
brace doesn't fit well
Response from BraceLabMay 28, 2024
Hi Dave, sorry to hear your brace does not fit well! Feel free to reach out to [email protected] and we can work on a solution for you!
Betsy
May 14, 2024
Uncomfortable
I got the MetaGrip Push Brace for my thumb. It’s just not comfortable. It sits on top of a bone, hard plastic that rubs against it with no cushioning or fabric. They said it’s all about squeezing the brace in place. Uh, I have arthritis which is what the brace is for. I can’t squeeze.
Response from BraceLabMay 14, 2024
Thanks Betsy for your review! We appreciate your feedback and feel free to contact us if you would like to return your brace!
Elizabeth
May 9, 2024
The service was good
The service was good. Overall I like the product except it is too stiff between the area where the index finger attaches to thumb.
Response from BraceLabMay 10, 2024
Thank you Elizabeth! We appreciate your feedback and we are glad to hear your experience with our Customer Support team went well. If you need to return the brace or if we can help make it more comfortable, feel free to reach out and we will do our best to find a solution for you!
TERESA P.
May 3, 2024
Not happy experience
Well I don’t like having to buy moleskin to cover all the pressure point from the plastic and trying to place them so the brace doesn’t irritate my skin. My doctors office first gave me a brace and put it through Medicare and then I saw the other doctor in the practice and he said don’t use that one and prescribed yours. Medicare will only cover one DME for left hand in 5 year period so now I have to pay in full for yours. Just overall not a good experience from the irritation of the brace and then getting screwed by the doctors/insurance.
Response from BraceLabMay 6, 2024
Hello Teresa, we are sorry to hear that you have had such a negative experience! If you'd like to send pictures of how the brace fits your hand to [email protected], we can try to come up with simpler solutions for the irritation on your hand.
Richard B V.
Apr 29, 2024
My chiropractor referred me to your…
My chiropractor referred me to your website for the brace he thought would help. So far, so good. However, your shipping is less than good. As you can see by your records it took 10 DAYS TO RECEIVE. It that time, the use of my thumb was Impossible. You cashed the Credit Card right away. NOT HAPPY ON DELIVERY!
Response from BraceLabApr 30, 2024
Thank you for your feedback Richard! We are glad to hear that the brace is working well for you and apologize that the shipping took as long as it did. Please know that we estimate shipping times based on where the order is shipping to. We are located in Raleigh, NC so if you are on the East Coast or Midwest we estimate around 3-5 business days. If you are on the West Coast, we typically estimate 5-7 business days. Also note that these shipping times do not account for potential delays from USPS.
Robert M M.
Apr 12, 2024
Late
Late late late late
Response from BraceLabApr 12, 2024
Thank you for your feedback, Robert. We are unable to update the size after an order is placed, so we canceled your order. We apologize for the inconvenience this may have caused you.
Jose L C.
Apr 7, 2024
I liked the customer service but do not…
I liked the customer service but do not like the brace. The two Velcro straps are too long. The thumb catch too tight and the upper part not wide enough. That being said I’m not a fan of the brace grip. Thank you
Response from BraceLabApr 9, 2024
Thank you for your feedback, Jose. We are glad that our team was able to help and wish you luck on finding the right brace for you.
james F.
Apr 5, 2024
The brace helps a lot with the joint…
The brace helps a lot with the joint pain. Keeping it secure. But the straps are very sharp and cut into my hand when I try and wear it for a long period of time.
Response from BraceLabApr 5, 2024
Thank you James for your feedback. If you are unhappy with your brace and would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/

BraceLabReviews of bracelab.com

About BraceLab

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BraceLabReviews of bracelab.com

BraceLab reviews

brace doesn't fit well

Uncomfortable

The service was good

Not happy experience

My chiropractor referred me to your…

Late

I liked the customer service but do not…

The brace helps a lot with the joint…

About BraceLab

About these reviews

More in Health Equipment, North Carolina

Aeroflow Urology

Aeroflow Breastpumps

Sell CGM

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BraceLab reviews

brace doesn't fit well

Uncomfortable

The service was good

Not happy experience

My chiropractor referred me to your…

Late

I liked the customer service but do not…

The brace helps a lot with the joint…