BraceLabAt BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · Arden, North Carolina
Excellent
Health Equipment · Asheville, North Carolina
Excellent
Health Equipment · Wilmington, North Carolina
Excellent
Health Equipment · Sanford, North Carolina
Great
Showing 63 reviews with 2 stars · Clear filters
John S.
The customer service is excellent, but the ankle brace product falls way short of expectations.
Response from BraceLabJun 15, 2022
Greetings John, Thank you for your feedback regarding your recent order--we greatly appreciate it. We sincerely regret to hear that the Push Brace did not meet your expectations. You are welcome to contact our Support team with any questions or concerns at [email protected]. Kind Regards, BraceLab
Anne B.
Said free shipping but charged 8.99
Response from BraceLabMay 24, 2022
Greetings Anne, Thank you for your feedback. As we understand your frustration, an $8.99 USPS shipping fee was not charged to your order. You do have to choose the shipping option and it is discounted once the order has been processed. We can confirm after reviewing your order that the total price reflected totals $89.99. You are welcome to contact our support team for assistance at [email protected]. Kind Regards, BraceLab
Martha U.
Brace for thumb joint is very stiff and uncomfortable between thumb and fore finger The company should use a more flexible rubber in that area.
Response from BraceLabFeb 21, 2022
Greetings Martha, Thank you for your feedback regarding your Push MetaGrip brace. We sincerely understand your concerns regarding comfort of the brace. You may contact our Support team regarding our Return Policy. Kind Regards, BraceLab
Vivian
I recently purchased a push ortho metagrip thumb CMC orthosis brace. In terms of stabilizing my arthritic joint, it does the job; but this brace could be improved if its interior were lined with some sort of cushioning like moleskin. As is, it's tough on thin skin.
Response from BraceLabFeb 3, 2022
Greetings Vivian, Thank you for feedback regarding your Push MetaGrip brace. We are happy to hear that the brace is working well for you. Regarding fit and comfort of the brace, you are welcome to contact our Support team for assistance at [email protected]. Kind Regards, BraceLab
Frustrated
Could not get ordering website to accept my valid credit card. Contacted help desk and had no reply within 24 hours.
Aref
Referred to bracelab by my O/T. I paid a good deal extra for FedEx Two-Day Delivery; it took four days to get to me.
Teresa B.
I am sending it back. It rubs and caused a sore around thumb area.