BraceLabReviews of bracelab.com

Response from BraceLabApr 9, 2024

Hello Kevin, we apologize for the delay and after checking the tracking for your order, it appears it was delivered yesterday. While deliveries through USPS are out of our hands, and the Easter holiday typically creates extra delays, we do hope that your brace has arrived and that it works well for you. You are welcome to reach out to [email protected] if you have any questions about your brace or if we can help in any way!

Response from BraceLabApr 2, 2024

Thank you Steve for your feedback. I apologize that the brace didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/

Response from BraceLabMar 29, 2024

Thank you for your feedback, Robert. Per the tracking number the brace was delivered on 4 days after you placed the order, there may have been a delivery issue with USPS. Please reach out to our Support Team at 888.235.8221 to correct this issue.

Response from BraceLabApr 2, 2024

Erick, we apologize for any inconvenience caused by our brace and customer support not meeting your expectations. You are still within the return period. If you wish to return your brace, please contact our support team to initiate the process.

Response from BraceLabMar 25, 2024

Thank you for your feedback Margaret. Per our return and exchange policy “All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit but must be unused.”. Please feel free to contact us if you have further questions or if there is any other way we may assist you.

Response from BraceLabFeb 26, 2024

Thank you Usha for your review. I apologize that the brace didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/

Response from BraceLabFeb 22, 2024

Thank you Jeanette for your review. I apologize that the Push MetaGrip didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/

Response from BraceLabJan 29, 2024

Hello Roberta. Per the tracking number the brace was delivered to you today 1/29/24 at 11:41am. It appears that USPS said a notice was left, so they waited to re-attempt delivery. If you did not receive the package today, please call out Support Team at 888.235.8221 to discuss a refund.