BraceLabAt BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · Arden, North Carolina
Excellent
Health Equipment · Asheville, North Carolina
Excellent
Health Equipment · Wilmington, North Carolina
Excellent
Health Equipment · Sanford, North Carolina
Great
Showing 106 reviews with 1 star · Clear filters
Myriam M.
I ordered two braces on 10/29 and paid extra for fir faster delivery. I still have not received my products
Response from BraceLabNov 19, 2024
Thank you Myriam for your review. I apologize for the issue with your order. Please know that I have reshipped your order as it appears that your original order was lost in transit. I again apologize for the inconvenience, but do know we have reshipped your order.
Robert S.
I ordered a thumb brace on October 16. I later received an email that said there was a delay and it would take another 10 days. It's 4 weeks later...no brace, no further contact from these guys. WTF? Edit: After talking with Bracelab I discovered I had ordered through one of their resellers. I called that company and found they had charged my account though they hadn't still shipped it...2 weeks after my order. I cancelled the order and reordered through BraceLab. I expect a much better result now because I'd had a perfect experience them with an earlier order.
Response from BraceLabNov 7, 2024
Robert, the order you are referencing from your recent phone call with us was placed with a different company which is why you are experiencing said delay. Feel free to contact us should you have any issues with your recent order you just placed. I apologize for the inconvenience.
Elizabeth H.
I did not receive the brace and epi have tried twice via your chat to get someone to help me, it no one gets back to me. I was supposed to receive the brace 7/13. Horrible. It looks like there was a mistake in the mailing address. Why no one contacted me about it, I don’t understand. Please get in touch and either send me a new brace to the correct address or refund my money.
Vicki S.
Nothing went wrong. I was positively impressed with the quality, but it was not a comfortable fit for me. The ease of return and excellent customer service is to be commended.
Response from BraceLabJul 1, 2024
Thank you for your feedback, Vicki. We are glad out Support Team was able to assist you. What could our team have done to get additional stars?
Dennis A.
The brace seems to cause more pain than it helps.pain as more intense in wrist area and throughout a wider area.
Response from BraceLabJun 17, 2024
We appreciate your feedback, and we are sorry to hear that your brace is not helping with the pain. The MetaGrip is exclusively for pain in the thumb, so if you are experiencing pain in other areas then a different brace may be better. Feel free to reach out to [email protected] and we can get more information to find a better option for you!
JD
I'm wearing a little soft grey potato chip on my wrist. How is this thing supposed to give me any kind of support? I think just wearing my wrist watch would be more supportive. Feels like a total gimmick... Is it snake juice? Whats the science behind this wrist brace?
Response from BraceLabMay 22, 2024
Hi JD! This brace is meant for wrist pain during weight bearing, the main component is the strap. The potato chip is to help with proprioception, it will not block your motion. It sounds like you are having some trouble with the brace application/use, please reach out to our Support Team for assistance. 888.235.8221
Diana V.
Not your fault. I was prescribed the brace for the wrong indication. I have a triscaphe DJD, not a basilar thumb arthritis. The brace transferred the motion to my painful joint which resulted in increased pain and discomfort. This brace is not indicated for triscaphe DJD.
Response from BraceLabMay 13, 2024
Thank you Diana for your feedback.
Cusbriantbomer
no good product thing for design size problem, thank
Response from BraceLabMay 9, 2024
Thank you for your feedback. Please reach out to our support team for further assistance.