Charles C.
I had to exchange a wrist brace because…
I had to exchange a wrist brace because it was too small. I had to wait until Bracelab received the brace before they would send out the larger one, which took over a week before receiving the larger one. It would be more efficient and customer friendly if Bracelab would send out the new brace when USPS received the exchange rather than waiting to receive the old brace before sending a new one.
Response from BraceLabMay 29, 2025
Thank you for your feedback. We're sorry to hear that you were unhappy with the timing of our exchange process. Our current exchange policy requires us to receive the original item before sending a replacement, which helps us ensure accurate inventory and quality control. However, for a faster turnaround, we do offer the option to purchase the correct size brace right away and return the original for a full refund once it's received. We understand the importance of timely support and truly appreciate your feedback.