BraceLabReviews of bracelab.com

Response from BraceLabAug 5, 2025

We’re sorry to hear about your delivery experience. We are currently in communication with you and recently provided an update regarding your order. We understand how frustrating delays can be and apologize that USPS is taking longer than expected to deliver your package. We’re continuing to monitor the situation and are here to help if you need any further assistance.

Response from BraceLabJul 7, 2025

Thank you for reaching out. We completely understand your concern. We do provide a refund as soon as the returned product is received. We checked the tracking, and it appears your return is still in transit with an estimated delivery of today. As soon as it arrives and is processed, we will issue your refund right away. If you have any questions or would like an update on your return, please feel free to give us a call so we can assist you directly.

Response from BraceLabJun 30, 2025

Thank you for your feedback. We're sorry to hear about your experience, but our voicemail only states our hours and asks callers to leave a message. It does not include any product offers, and we haven’t received similar complaints. We encourage leaving a message after hours, as we promptly return all voicemails.

Response from BraceLabJun 6, 2025

Hi Mark, we are sorry to hear that we have been unable to connect. Our email is [email protected] and if you cannot reach us that way, give us a call at (888)235-8221. You can also chat with us on our website.

Response from BraceLabMay 28, 2025

We're sorry it didn't relieve your thumb pain. We appreciate your feedback.

Response from BraceLabMay 28, 2025

We're sorry to hear the brace didn’t work for you. We see you've submitted a return request. Please let us know if you need any further assistance.

Response from BraceLabMay 27, 2025

We appreciate your feedback and we're sorry the AFO didn't fit as expected in your shoes. We understand your frustration with the time and money spent. Please note that BraceLab offers a 30-day return policy.

Response from BraceLabMay 20, 2025

Thank you for your feedback. We're sorry to hear you were disappointed with the quality. Please note that BraceLab offers a 30-day return policy if you'd like to return the product.