BraceLabAt BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · Arden, North Carolina
Excellent
Health Equipment · Asheville, North Carolina
Excellent
Health Equipment · Wilmington, North Carolina
Excellent
Health Equipment · Sanford, North Carolina
Great
Showing 3,002 reviews with 5 stars · Clear filters
Victoria H.
The sizing information is very simple and the process is worry free because they’ll exchange if you need a different size.
Response from BraceLabFeb 7, 2023
Thank you for your feedback, Victoria. We are glad to help you in finding the right support for you!
Mary H.
Brace did not work but customer service with return was satisfactory.
Response from BraceLabFeb 7, 2023
Thanks for your review Mary! We are happy to know you had a positive experience with us!
betsy
Troy was very helpful; my hand measurement was on the cusp of two sizes. Troy walked through and suggested a size, assured that is it was the wrong size- it could be exchanged and took my order. Very easy and customer centered. Thank you Troy.
Response from BraceLabFeb 6, 2023
Thanks Betsy for you review! We are glad that we were able to help you find what you needed and had a positive experience with us!
NordVPN Customer Bill B.
I just ordered a knee brace. The ordering process was straightforward and effortless. I haven't received it yet; however, based on my experience with their thumb (CMC) braces, I expect the knee brace to be beneficial. I'll let you know after I've worn it for awhile.
Response from BraceLabFeb 6, 2023
Thank you for your feedback! We are so glad to be your partner in embracing your functional freedom and look forward to your additional feedback!
JG
Bracelab does business like you'd hope a company would. I needed to exchange for a different size and the process was problem free and the free shipping both ways was a plus. The brace works like it should keeping my cmc joint as stable as possible. I was diagnosed with arthritis and mild sublaxation of that joint in case anyone has the same issue.
Response from BraceLabFeb 6, 2023
Thanks for your review! We are glad to know that we were able to get the correct brace you needed!
Jerrilyn H.
Placing a phone order was made easy by the helpful bracelab agent The brace came via USPS in 3 days Being a retired PT, I’ve tried several braces, but this is by far the best being highly functional, lightweight. comfortable,n Very site specific with its support .
Response from BraceLabFeb 6, 2023
Thank you for your feedback Jerrilyn! We appreciate you taking the time to share your experience with us!
Elizabeth W.
The brace arrived much more quickly than I expected, and the instructions were clear and concise. I also looked at a couple U-Tube videos about the fit and care of the brace. I am caring for my 16 lb grandson and can lift him and move him more safely and without pain.
Response from BraceLabFeb 3, 2023
Thank you for your feedback, Elizabeth. We are glad to hear that the MetaGrip has helped you tackle your everyday tasks and embrace your functional freedom. We hope it helps you keep enjoying time with your grandson!
Keith H.
What made my experience great is that the brace that I purchased just 4 months ago has deteriorated..the velcro straps are falling apart and for what I paid for the brace and the fact that I do not abuse or overuse the brace, the quality of the velcro straps leaves something to be desired. Bracelab agreed to replace the brace. From a customer service standpoint, this was what I needed...I need to wear my brace but cannot pay what I paid for it, only to have it fall apart a few months after I received it.
Response from BraceLabFeb 3, 2023
Thank you for your feedback, Keith. We were happy to replace your defective product and continue being your partner in embracing your functional freedom!