James M.
Return instructions
I have ordered a second brace in the correct size for me. I have emailed two inquiries as to how to return the first brace (worn only to try for fit, put back in packaging), but have received no response. Second brace, ordered 10/29, has not arrived yet.
Response from BraceLabNov 4, 2025
James, thank you for your review and feedback. We don’t have any record of emails from the name or email address listed on your order. Please make sure any messages are sent to [email protected], as that is our official customer support email. If you e-mailed us using the e-mail on your order or shipping confirmation, then we did not receive them - those addresses aren’t valid. Please contact our support team by phone at 888-235-8221 and we will be happy to assist you with your return. Support is available Monday-Friday 9am-5pm EST. In regards to your order placed on 10/29, it has been delivered. If you did not receive it, please contact our support team for further assistance.