BraceLabReviews of bracelab.com

4.73,636 reviews
Health Equipment
2609 Atlantic Avenue, Raleigh, North Carolina

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BraceLab

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About BraceLab

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.

BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bracelab.com
Website: bracelab.com
Category: Health Equipment
Location: Raleigh, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BraceLab reviews

Showing 146 reviews with 3 stars · Clear filters

Kathy Osilka K.
May 2, 2023
Orderding
Once I receive the device, I will be better able to rate it. However, the order process needs work. If you have a different shipping and billing address the system gets confused. I had to get help from the "chat" area and then after refreshing 4 times was finally able to place the order.
Response from BraceLabMay 3, 2023
Thank you for your feedback Kathy! I apologize for the experience you had with our website. I will be sure to let our team know so that we may watch out for future issues!
Mark
Apr 2, 2023
It put blisters on my wife’s hand…
It put blisters on my wife’s hand within a few hours.
Response from BraceLabApr 3, 2023
Thank you for your feedback, Mark. Please reach out to our Support Team, we can help you troubleshoot the fit and initiate an exchange or return. We do provide pre-paid shipping labels and do not charge any fees. The Support Team can be reached at 888-235-8221.
George M.
Mar 28, 2023
Pinches in the palm
Delivered quickly after ordering. It pinches in the palm even after following fitting instructions. This will limit is utility moderately.
Response from BraceLabMar 28, 2023
Thanks for your review George! Feel free to reach out to our support team to see if we can help make the brace more comfortable!
Robert W.
Mar 13, 2023
I realize that the R & D budget is high…
I realize that the R & D budget is high at medical firms but having a bit of padding on the inside of the brace would have been a good idea. But that would require a larger unit, one that doesn't exist, but it would cost more. Also, things like writing aren't possible with the brace on. My RA-affected thumb sockets make it difficult anyway, so the brace needs to be removed.
Response from BraceLabMar 13, 2023
Thank you for your feedback, Robert. You can adjust the pressure for the thumb web spacing by crossing the straps in the back. You may also add gel dots or a soft thin barrier to make the brace more comfortable while you break it in. You may also reach out to our Support Team to initiate a free return and we can provide you shipping labels at 888-235-8221 or [email protected].
Jay S.
Mar 13, 2023
Brace is good but the price is little…
Brace is good but the price is little bit high, i had brought same brace in December with $89 and now it's $95
Response from BraceLabMar 13, 2023
Thanks for your feedback Jay!
Stacy P.
Mar 1, 2023
Upgrade to allow Velcro Replacement
Love the brace, but it’s my 4th because the Velcro wears out. I hate throwing out perfectly good brace when it seems that developing one with replaceable Velcro would be a priority!
Response from BraceLabMar 1, 2023
Thank you for your feedback, Stacey. Replaceable straps would not allow the strap to meet the standards we abide by. However, we do have a MetaGrip care sheet that may be of interest to help you get the most out of your MetaGrip. You can reach out to our Support Team at 888-235-8221 or [email protected] for the care sheet.
B F.
Feb 22, 2023
I wanted to order a left and right…
I wanted to order a left and right thumb brace at the same time and the site didn't allow me to do that. I had to purchase each separately, which was time consuming.
Response from BraceLabFeb 22, 2023
Thank you for your review! I apologize for the issues you were having with our website. I have made our team aware of the issue and hope to get it resolved soon!
Tim M.
Jan 6, 2023
I couldn’t use the credit card I wanted…
I couldn’t use the credit card I wanted to use. I had to use my American Express with the four digit code on the front.
Response from BraceLabJan 6, 2023
Tim, we are sorry to hear that. Our Support Team is available to help you with any ordering issues Monday to Friday from 9am EST to 5pm EST.

BraceLabReviews of bracelab.com

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BraceLabReviews of bracelab.com

BraceLab reviews

Orderding

It put blisters on my wife’s hand…

Pinches in the palm

I realize that the R & D budget is high…

Brace is good but the price is little…

Upgrade to allow Velcro Replacement

I wanted to order a left and right…

I couldn’t use the credit card I wanted…

About BraceLab

About these reviews

More in Health Equipment, North Carolina

Aeroflow Urology

Aeroflow Breastpumps

Sell CGM

CandidPro

BraceLab reviews

Orderding

It put blisters on my wife’s hand…

Pinches in the palm

I realize that the R & D budget is high…

Brace is good but the price is little…

Upgrade to allow Velcro Replacement

I wanted to order a left and right…

I couldn’t use the credit card I wanted…