Joseph W.
Multiple errors during checkout
I selected the Fedex shipping option thinking it might be free, but it wasn't. No problem. I went back to select the 8.99 USPS shipping. After returning to the Place Order screen, the shipping still read 172$ as if I was still going to get the Fedex shipping even though it showed USPS as the method I selected. At that point I cleared my browser information and selected the proper shipping which was correctly reflected in the price. I then tried to verify my debit card in order to place my order. I kept receiving an error that read "card could not be verified." At this point I enter a different card which works. I go to place the order and it tells that I've not selected any shipping method even though on the same page it displays the shipping method I selected. I go place the order on another device and use Paypal to pay for the order rather than a card. This strategy works. An obnoxious and confusing experience overall.
Response from BraceLabJul 14, 2022
Greetings Joseph, We sincerely appreciate your detailed, honest review regarding your recent ordering experience through our website. BraceLab offers free shipping through USPS only at this time, so we do apologize for any confusion on that end. Regarding the browser error, we will relay your feedback to our IT Support team. Lastly, we sincerely understand your frustration regarding this recent event and apologize for the inconvenience. You are welcome to contact our Support team with any questions or concerns at [email protected]. Best Regards, BraceLab