BraceLabAt BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · Arden, North Carolina
Excellent
Health Equipment · Asheville, North Carolina
Excellent
Health Equipment · Wilmington, North Carolina
Excellent
Health Equipment · Sanford, North Carolina
Great
Showing 146 reviews with 3 stars · Clear filters
shirley L.
Way too much expensive!
Response from BraceLabFeb 9, 2024
Thank you for your feedback. Our brace is crafted with premium materials to ensure quality and effectiveness. We always appreciate the feedback of our customers.
Tim C.
It isn't putting enough pressure to the point of my thumb that needs to be pushed on to keep the popping and cracking from happening. Pinch points between the straps and brace. Other than that the unit is small enough to use with larger gloves at work.
Response from BraceLabFeb 8, 2024
We apologize for the inconvenience you've experienced with the brace. Your feedback is valuable to us. Please contact our customer support team so we can address the pressure and pinch point concerns and ensure your comfort and satisfaction with the product.
J B.
I don't like that I had no way of knowing that my initial order didn't go through until I contacted the company the following week. Usually if an order doesn't go through for some reason, there's some notification. To add insult to injury, BraceLab charged me $24 to expedite so I would have it in time for event. I was exactly between sizes and the rep I talked to gave me excellent advice re: fit (bony vs fleshy wrist). If his advice were available on the site it could save people from ordering two sizes and hassle when returning one. The brace is somewhat comfortable, though I have to keep taking it off and putting it back on when I play.
Response from BraceLabFeb 7, 2024
Thank you Joni for your review! We apologize for the inconvenience caused, but please know we have refunded the shipping charges back to your card. Additionally, all customers are emailed an order confirmation to the email you provide us with. Do let us know if you have any further issues with your brace!
SHERRI S.
It feels good on the thumb side but the outside of my hand is sore from the hard plastic pushing into my hand and wrist making it very uncomfortable and painful. Trading one pain area for another...… I have to wear band aids and wraps to cushion the area with minimal relief.
Response from BraceLabFeb 6, 2024
Thank you Sherri for your review. I apologize that the Push MetaGrip didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/
Kathryn C.
I have used the metagrip brace for many years and I would wear it constantly. This time, I ordered the same size but the strap is so much longer. Since the strap is velcro, it gets caught on everything. The thumb fitting is the correct size but the strap cannot be trimmed and so it interferes with wearing gloves and it catches on clothing. I don't know why the strap is now so long and I'm not able to wear it anywhere near as often and so it is much less useful to me.
Response from BraceLabFeb 5, 2024
Thank you for your feedback Kathryn. I did look into your previous orders and noticed that you ordered a bigger size than your previous order which explains why the brace straps are longer than what you are used to. Please give us a call if you would like to exchange your brace!
Lovelle J.
the strap is barely long enough to go around injured swollen torn patella area, so to get it to hold I have to pull it much too tight
Response from BraceLabFeb 1, 2024
Thank you for your feedback Lovelle! The Push med Patella Brace is only one size so if you are unhappy with the fit of the brace, feel free to reach out to our support team!
Kimberly B.
THE BRACE IS VERY UNCOMFORTABLE TO WEAR. IT NEEDS SOME KIND OF CUSHION TO NOT SQUEEZE WHILE WEARING IT.
Response from BraceLabJan 30, 2024
Thank you for your feedback, Kimberly. We are sorry to hear that the brace was uncomfortable for you, and please feel free to reach out to [email protected] if you would like to return your brace!
Sandi N.
Unfortunately, this brace does not protect my thumb for hurting while using. It pinches my skin and isn't comfortable to wear.
Response from BraceLabJan 29, 2024
Thank you for your feedback, Sandi. It sounds like you may need to adjust the size, please reach out to our Support Team at 888.235.8221 for assistance.