BraceLabAt BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Health Equipment · Arden, North Carolina
Excellent
Health Equipment · Asheville, North Carolina
Excellent
Health Equipment · Wilmington, North Carolina
Excellent
Health Equipment · Sanford, North Carolina
Great
Showing 106 reviews with 1 star · Clear filters
Chris H.
I HAVE NOT RECEIVED MY BRACE AFTER 2-3 WEEKS. BUT I HAVE BEEN CHARGED ON MY CREDIT CARD. THAT IS TOTALLY WRONG. WHAT AR3 YOU GOING TO Do
Response from BraceLabMay 8, 2023
Hi Chris, thank you for your review. I checked our records and saw that you were refunded because your package was returned to us by USPS. We apologize for any incoinvenace and have reached out to your separately regarding this matter.
SabineV.
I bought this brace as iit adverstised you can do all types of activities with it like play tennis. You can't play tennis with this brace. Price/quality is also out of balance.
Response from BraceLabMar 9, 2023
Thank you for your feedback Sabine! I apologize that the brace isn't working for you. Feel free to reach out to our support team to figure out a solution for your order.
Harold D.
This brace is the most uncomfortable brace I have ever worn. I had to put mole skin all over it just to wear it. With that said, the beace does work.
Response from BraceLabNov 21, 2022
Hello Harold, we are glad to hear that the brace is working for you even though it is uncomfortable. We recommend reaching out to a medical professional who can provide more hands-on help to make the brace a better fit for you, or you can reach us at [email protected] to and we can try to come up with a solution for you!
Christina B.
your web site gave me 2 different errors so I did not think the order went through. I had to reach out to your customer service and then realized the orders had been place after all. So I had to have one cancelled, and the refund won't come through for 3 days. I almost aborted the whole thing and ordered on Amazon...
Response from BraceLabNov 18, 2022
Thank you for your feedback Christina! I apologize that you were having difficulty with our website and please know that we are aware of the issues and are working to try and make our ordering process as easy as it can be. We appreciate you taking the time to let us know your experience!
Laura F.
They are too easy to lose. 89.99 and now it’s gone. My fault I know but I can’t afford another one.
Monica G.
This device is WAY TOO EXPENSIVE for what it is, I have other ones that work better for 3 times less! It’s uncomfortable and I feel it doesn’t help or do anything. I bought it because the doctors office told me to. But I’m not happy with it at all.
Response from BraceLabOct 18, 2022
Monica, we appreciate your feedback. BraceLab offers 30-day free returns on all purchases, however, we see that you haven't requested for one yet. We understand this brace isn't for everyone and invite you to reach out to our support team to request a return.
NordVPN C.
Many inconveniences to navigate through your website
Jorge R.
I recommend to stay away this this company is a scam selling damaged products they claim that I damage something that I put on to try then have to take off because it was the wrong size I never wear it yet they refuse to refund my money control quality should be before you ship garbage to the consumers I send it back in less than 15 days I spend almost $ 200.00 dollars in a bad quality product and that how they make profit by cheating costumers selling bad products a big rip off if you want the truth. Never buy their. Garbage
Response from BraceLabAug 29, 2022
We greatly appreciate you taking the time to express your concerns with our exchange/return policy. We value or customers’ opinions and take feedback under future consideration. We regret that you do not agree with our 30 Day Return/Exchange Policy. We do allow customers to try on the brace to make sure it is a good fit and beneficial for their condition, however, if the brace is worn during special activities it can lead to signs of wear or tear. Once again, we appreciate the time you took to write a review, Please let us know if we can assist you further in the future.