BraceLabReviews of bracelab.com

Response from BraceLabJul 7, 2023

Thank you for your feedback. We do have a 30 day exchange/return policy where we provide you with a pre-paid shipping label so doing the exchange/return is at no cost to you. I have linked the webpage that describes our policy in detail below for your review. Please call our Support Team at 888.235.8221 to start your return and receive your pre-paid label. It sounds like you need a size adjustment to get a bigger size, so you could try out a larger size and see if that fits better for you. If not, you may also return that brace for free. We are committed to helping you find the best fit and brace. If our brace is not for you we will happily accept your brace back as long as it is in like new condition. We wish you luck in finding the best brace for you! https://bracelab.com/return-policy

Response from BraceLabJun 29, 2023

Thank you for your feedback, and we are sorry to hear that the brace is not working well for you. Please feel free to reach out to our support team with your order info at [email protected] so we can help resolve this for you.

Response from BraceLabJun 23, 2023

Hello Paula, we are very sorry to hear that your order has not arrived. Please reach out to us at [email protected] with your order information so that we can work on a solution for you.

Response from BraceLabJun 12, 2023

Thank you for your feedback, Socorro. Please reach out to our Support Team at 888.235.8221 to initiate a return for your brace. We are sorry to hear our brace wasn't right for you, but wish you luck finding the brace that works best for you.

Response from BraceLabMay 31, 2023

Thank you Diane for your feedback. I apologize that our brace didn't work for you. If you would like to submit a return request, you may follow the link below. If you have any other questions, feel free to reach out to our support team! https://bracelab.com/rma/guest/login/

Response from BraceLabMay 30, 2023

Tim, we sincerely apologize for the incoinvenace and trouble you were having with our website. We have given this information to our IT department to further look into.

Response from BraceLabMay 30, 2023

Hello! Our products are made from premium materials sourced in Europe, which have to go through much stricter European standards and manufacturing processes. If you do choose to try our products, we hope you see the value in them!

Response from BraceLabMay 17, 2023

Thank you for your feedback Terry. Please understand that all of our braces were designed with multiple therapists consultations and have been proven through extensive research. We do offer a 30-day free return/exchange to ensure you get the correct fit. We also have a 90-day warranty for all of our braces. Feel free to contact us if you have any other questions about our braces!