Chris H.
These people are CROOKS
These people are CROOKS. They sent me the wrong product. Now they want to charge me 50 % of the purchase price to Exchange it

BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
BraceAbility (braceability.com) has 1,615 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Chris H.
These people are CROOKS. They sent me the wrong product. Now they want to charge me 50 % of the purchase price to Exchange it
Seriously unhappy C.
I placed an order through Shop or Shopify and canceled it within 10 minutes because there was a problem with the order. I called and spoke with the support at Braceability and received a cancellation email, yet I'm still waiting for my refund days later. It's amazing that you can send money and they'll take it right away, but it's almost like pulling teeth, waiting to get your money back, 5 to 10 business days? Is that a joke? Can I pay in for an item and have you wait 5-10 business days? Let's flip the script! It's ridiculous that they make you wait for a refund when you didn't even receive an item, and the order was canceled within 10 minutes of ordering it. It should be an instant refund. I won't be ordering from this place ever again. BUYER BEWARE!
Response from BraceAbilityOct 23, 2026
Hi Daniel, your order has been canceled, and you won’t be charged. You may see a pending charge for a few days. That’s a temporary bank hold that will drop off on its own, usually within 1–7 business days. Let us know if you need anything else!
Craig
Since I haven’t received my order…..not good!
Response from BraceAbilityOct 15, 2026
We’re sorry your order hasn’t arrived yet and understand your frustration. According to the latest tracking update, your package is expected to arrive tomorrow, October 16. Thank you for your patience, and we hope it reaches you soon!
Ingrid
This imbolizer is awful! Don’t waste your money. Hoping Velcro keeps a child’s wrist in place is ubsurd. 0/10.
Response from BraceAbilityOct 12, 2026
We’re sorry to hear that the immobilizer did not meet your expectations. We understand your concerns about keeping a child’s wrist securely in place, and we appreciate you sharing your feedback. Our Care Team is available to assist with any product concerns.
Judy
You are asking for a review when I have not yet received the product. Furthermore I cannot track the whereabouts without getting the app, which I do not want.
Response from BraceAbilityOct 9, 2026
We’re sorry for the frustration caused by the review request and multiple emails while you were waiting for your product. We understand the importance of receiving your order and being able to track it without downloading an app. According to the delivery update, your order was delivered to your mailbox today, October 9. We appreciate your patience and thank you for your feedback!
Stuart T.
Confirmation #ARMFW817M charged me 50% $9 for shipping on an $18 order WIILL NEVER BUY ANYTHING FROM THIS SCAM COMPANY AGAIN!!!!
Response from BraceAbilityOct 5, 2026
We sincerely apologize for the frustration and understand your concern regarding the shipping cost. Shipping costs are determined by the available carrier and shipping method selected, which can vary depending on the order and destination. We understand the importance of having this information clearly communicated before placing an order. We truly appreciate you bringing this to our attention. We will share your feedback with our team for further review and consideration. Thank you for your feedback and understanding.
Kathie
I received my order today, put it in place where I’m hurting, upper rib area and works perfectly
Response from BraceAbilitySep 28, 2026
We understand how frustrating it can be when the delivery date changes. Upon checking, your order is still within the shipping timeframe of your chosen carrier. We appreciate your patience and hope your order arrives soon!
Customer Mary Kay O.
Took longer to get than expected and the very first time I wore it I hurt more than before. Directions are worthless. Avoid! Mine is going back
Response from BraceAbilitySep 28, 2026
We’re sorry to hear about your experience. We understand your concerns regarding the delivery time, discomfort, and instructions. We appreciate you sharing this feedback with us.