customer
Never arrived
Never arrived
Response from BraceAbilityMay 27, 2026
Thank you for reaching out. The item arrived at the mailbox in Fresno, CA 93720 on May 23, 2026 at 3:47 PM. Thank you.

BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
BraceAbility (braceability.com) has 1,615 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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customer
Never arrived
Response from BraceAbilityMay 27, 2026
Thank you for reaching out. The item arrived at the mailbox in Fresno, CA 93720 on May 23, 2026 at 3:47 PM. Thank you.
Miriam
Nothing is wrong with it other than the fact that it’s already losing it’s already losing its elasticity. I’m gonna have to replace it with something else.
Response from BraceAbilityMay 25, 2026
Thank you for your feedback. We’re sorry to hear the product is losing its elasticity sooner than expected. Please feel free to reach out to us at [email protected] with a photo of the item so we can review the issue and assist you further. We’re here to help and will do our best to resolve this for you.
William
Your site did not allow me to order what I wanted. I wanted to buy two braces- one large and one medium. Having never ordered your product previously, I thought this would be a good idea. Could not do it, except with two separate orders. So I had to buy two large braces and hope for the best. Yes, I used your size chart, but . . . .
Response from BraceAbilityMay 25, 2026
Thank you for your feedback. We’re sorry you were unable to place both sizes in a single order. For assistance with ordering or to help resolve this for you, please feel free to contact us directly at 866-712-7808, and our team will be happy to help further.
Martin M.
How about send our order. It still has not arrived
Response from BraceAbilityMay 21, 2026
Upon checking, your order was delivered to a parcel locker in Temecula, CA 92591 on May 18, 2026 at 10:16 AM. You may use your USPS tracking number 9234690398137200157753 to locate and confirm the delivery details of your package. Please let us know if you need further assistance.
Dick
I ordered a large size and it is way too small to get on. D Wheeler
Response from BraceAbilityMay 21, 2026
Thank you for your feedback. We’re sorry to hear the large size was too small and difficult to put on. We understand how frustrating that can be. If you would like assistance with sizing or exploring a different option, please don’t hesitate to reach out. We’d be happy to help.
JOYCE
I was not happy with the product. It did not do anything for my lower back where i am having the problem. the first night of sleeping in it , I had to keep getting up to pull it down because it kept rising up to my breast. I did not bother to send it back, because I did not want to go through the hassle, no return label was included. I just threw it away. Lesson learn!!!!!
Response from BraceAbilityMay 21, 2026
Thank you for sharing your feedback. We’re very sorry to hear the product did not provide the support you were expecting and that it was uncomfortable to wear during the night. We understand how frustrating that experience must have been. We also apologize for the inconvenience regarding the return process. Return labels are provided upon request, and we regret that this was not made clearer. Your feedback is truly valuable and will be shared with our team as we continue working to improve both our products and customer experience. We appreciate you giving our product a try.
terryblackfostergmail.com
I’m still waiting for it arrive
Response from BraceAbilityMay 12, 2026
Thank you for reaching out, and we’re sorry to hear you’re still waiting for your order to arrive. Please feel free to reach out if you need any further assistance.
SHERI G.
THE SMALL IS TO LARGE AND THERE IS NOT A ADJUSTMENT ON IT. I need to return it for a refund, how do I do that? Sheri Gumfory
Response from BraceAbilityMay 12, 2026
Thank you for reaching out, and we’re sorry to hear the size did not fit as expected. Yes, you may return the item for a refund. You may visit our website and proceed to https://www.braceability.com/pages/returns for guidance on our return process.