John Lowell B.
The reason why I only gave your company…
The reason why I only gave your company three stars is because you make quality products. However, I only used the belt one time and when I realized it did not fit, I mailed it back and requested to be sent a smaller size but you denied me. You refused to send me a double x in turn even though I return the XXX and you kept the XXX did not give me my money back and did not send me a double x in return. I wouldn't even have minded if it was a used double. X all's I needed was a double x
Response from BraceAbilityMar 26, 2026
Thank you for your feedback. We truly understand your concern and appreciate you taking the time to share your side. We know this situation is frustrating, and we’re sorry you’re going through it. Please know that we thoroughly inspect all returned items to ensure a fair and consistent process for everyone. Unfortunately, our team did find a visible stain on the item upon arrival, which does not meet the conditions outlined in our return and exchange policy. While we don’t question your intentions, we must follow our policy to uphold hygiene standards and fairness. Because of this, we’re unable to process an exchange or return the product to you, as ineligible items are disposed of and cannot be resold. We’re truly sorry this wasn’t the outcome you were hoping for, and we appreciate your understanding. If you have any other questions or would like help finding more affordable options, we’re here to assist.