BraceAbilityReviews of braceability.com

Response from BraceAbilityDec 3, 2025

Thank you for providing this feedback and the context regarding the compression hose. I understand that the product you received was too short and did not adequately cover your swollen knee, which needed to reach mid-thigh due to your broken kneecap. We sincerely apologize for this inconvenience and the failure of the product to meet your specific medical needs. Please let us know if you need further assistance.

Response from BraceAbilityDec 3, 2025

We sincerely apologize that the supportive garment you received does not fit properly and that the pads are not providing the necessary pressure over the hernias. We understand that effective compression is essential for this type of product. Please let us know if you need further assistance.

Response from BraceAbilityDec 3, 2025

Thank you for this feedback regarding the knee support. I am very sorry to hear that while the fit was acceptable, the support actually caused more pain in your knee and did not prevent buckling. This indicates that the product is unsuitable for your specific needs, and we sincerely apologize for the discomfort and lack of necessary support. Please let us know if you need further assistance.

Response from BraceAbilityDec 3, 2025

We sincerely apologize for the significant frustration and inconvenience you experienced with your recent order, including the shipping delay and the failure of priority shipping. We understand your disappointment regarding the delay. Your order was placed on hold because our system flagged a need to confirm the shipping address to protect your account and identity from potential fraudulent activity. Once again, we apologize for any inconvenience caused. Feel free to reach out if you need further assistance in the future.

Response from BraceAbilityNov 20, 2025

Hi Belinda, Thank you for reaching out. We have sent you an email with instructions to process your return. We sincerely apologize for any confusion this may have caused. If you need any further assistance, please feel free to contact us directly. We’re here to help. Sincerely, Braceability Customer Service Team

Response from BraceAbilityNov 13, 2025

Hi Roger, Thank you for your feedback. We’re sorry to hear that the item did not fit as expected. We’d be happy to assist you with an exchange or recommend a different size or alternative product that may work better for you, as long as the item is within 30 days from the date of purchase and in good, sellable condition. Please let us know how you’d like to proceed. Best regards, Customer Support Team BraceAbility

Response from BraceAbilityNov 11, 2025

Hi Belle, Thank you for taking the time to provide detailed feedback about your knee brace. We sincerely apologize for the difficulties you experienced in setting it up and for the brace not providing the level of support you expected. Your safety and comfort are very important to us, and we take concerns like yours seriously. We understand how frustrating it must have been to require additional help to adjust the hinges and still experience hyperextension despite proper fitting. We appreciate the insight you shared about the design and materials, and we will forward your feedback to our product design team for review. If you would like, we can discuss an alternative brace that may be better suited to provide the support you need. Please let us know how you would like to proceed, and we’ll do our best to assist you. Thank you again for sharing your experience, and we apologize for any inconvenience this has caused. Best regards, Customer Support Team BraceAbility

Response from BraceAbilityNov 11, 2025

Hi James, Thank you for reaching out. We understand how disappointing it can be when a favorite product is no longer available. While the ankle brace you mentioned has been discontinued, we would be happy to help you find a suitable alternative that provides similar support and comfort. If you’d like, we can provide recommendations and guidance to ensure you get a brace that meets your needs. Please let us know if you’d like us to do so. We appreciate your understanding and continued support. Best regards, Customer Support Team BraceAbility