Frank D.
brace does not fit well -
brace does not fit well -
Response from BraceAbilityFeb 10, 2026
We’re sorry the brace didn’t fit as expected; you can return or exchange it online or by calling 1-866-712-7080.

BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
BraceAbility (braceability.com) has 1,615 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Frank D.
brace does not fit well -
Response from BraceAbilityFeb 10, 2026
We’re sorry the brace didn’t fit as expected; you can return or exchange it online or by calling 1-866-712-7080.
Thomas P.
we ordered a ankle brace for my wife according to your shoe size chart and it is way to small to hook up velcrow straps. we called and were told they would not exchange or make any kind of credit toward one that would work. We ordered the right size, i feel their sizing was incorrect,should not be our fault.I asked reprecintative to let me speak to someone over them she would not do it. Is this how you treat your customers? This should have been a simple exchange. Let me know if you feel like allowing a exchange.
Response from BraceAbilityFeb 5, 2026
Hi, we have responded to you via email. Please check your inbox for our message. If you do not see it, kindly check your spam or junk folder, or let us know so we can assist further. Thank you.
Beverly
The wrong shipping address, I didn’t get a chance to put in proper address
Response from BraceAbilityFeb 5, 2026
Please don’t hesitate to reach out to us if you need any assistance placing your order.
mac C.
I never received the small brace that I ordered. I still want it and will write a review when I get it
Response from BraceAbilityFeb 5, 2026
We wanted to let you know that we have replied to your inquiry via email. Please check your inbox for our response. Thank you.
Alison
I bought the boot according to the suggested size. It was way too big and very uncomfortable. I tried to exchange for a smaller size and was unable to because the product was deemed final sale. I understand this, but the company’s sizing recommendations are off and that shouldn’t be my problem. Customer service was of no help. Thanks for wasting my hard earned money.
Response from BraceAbilityFeb 5, 2026
Thank you for reaching out. We apologize for any inconvenience. We understand that proper sizing is important and that receiving a product that doesn’t fit as expected can be frustrating. The item you purchased is marked as a final sale and is not eligible for return, exchange, or refund. We appreciate your feedback and will share it with our team to help improve future sizing recommendations. If you have any other questions or need assistance with a different product, please let us know.
Jack W.
Sent small instead of medium, attempted to exchange not sure if it is happening. Website primitive difficult to confirm actions
Response from BraceAbilityFeb 5, 2026
Upon checking, you have received your exchange. We hope it provides the comfort you need. Please let us know if there is anything else we can assist you with.
Sharon
I never recieved my items
Response from BraceAbilityFeb 5, 2026
Upon checking, your order was delivered today, February 5, and left at your front door/porch. Please let us know if you need any further assistance or have any questions.
Andre
I haven’t received it yet!
Response from BraceAbilityFeb 5, 2026
Please reach out to your local postmaster using tracking #9200190398137200208774. Your item was returned to the Post Office for address verification on January 27, 2026, at 4:12 PM in Jamaica, NY 11433 due to an incomplete address. Once the address is verified, your item will go out for delivery on the next delivery day. If you need any assistance, please let us know.