BraceAbilityReviews of braceability.com

It was exactly what I wanted

Helpful information so you can choose the best product for your needs. Also instructions on how to measure to determine your size. Items are priced well. Shipping choices including a free option.

So far so good ,it got to me faster than expected and after some wrestling with the velcro it fit good and gives the support I need

I am not sure I ordered the correct brace.

2nd EDIT: After I left my edited review, I did get a call from Barbara at Braceability and she was super helpful. She walked me through measuring my leg and shared I ordered the wrong size. She also is working with me on an exchange for the correct size. Knowing that my concerns did not just get overlooked or didn't matter is super important. All companies deserve the opportunity to make things right and it looks like Barbara is going to do that. EDIT: After Braceabiity replied: Well, the lack of concern telling me that the brace probably isn't the right one for me (and I did follow all the instructions to "find the right fit") - just sealed the deal. There was no offer of assistance - let's chat and make sure you are doing things right when putting the brace on, or anything - just it's not the right brace for you. Well, I won't be wasting any more money with this company, and I advise others to be diligent - read the return policy, talk to someone (if they will answer the phone or you can get through the chat bot) BEFORE spending your money with this company. ORIGINAL REVIEW: I received the brace and it LOOKS great - sturdy and the velcro fastenings are really strong. I put it on and adjusted it to tight but not cutting off circulation. I then went about my business and the dang thing slipped down to my ankle. I am assuming I did something wrong but in calling customer service (during business hours) I got voicemail telling me to call during business hours. I looked at returns - but from what I can tell of the conditions - if you wore the brace and did ANYTHING in it... there is a chance I could send it back, it NOT be accepted as a return, and they won't send it back OR exchange for another item. I do get quality control - no one wants to buy a new brace that looks (or worse smells like) someone else used it. But I likely won't buy from this shop again unless someone returns my call and actually helps me figure out why the brace falls off despite being "tight".

It was very easy to shop and buy what i was looking for!

website offers excellent instructions in how to choose the correct brace. ordering is easy and delivery is convenient. one minor issue, the brace area behind the knee caused some irritation, but it resolved.

Little bit trouble maneuvering through site