edm
Brace is not as supportive as previous purchases
I have purchased several braces from BraceAbility from their website and from Amazon but the last two I bought, the elastic straps stretched out so much that the braces don't give as much support.
Response from BraceAbilityNov 11, 2025
Hi Erin, We sincerely apologize for the inconvenience you’ve experienced and understand how important it is for your brace to provide reliable support. Your satisfaction is our top priority. If your brace is still within 30 days from the date of purchase, we would be happy to process a replacement for you. We sincerely apologize for any frustration this issue has caused and appreciate your feedback, as it helps us continue to improve our products and ensure they meet the quality and support our customers expect. Please let us know if you would like us to proceed with the replacement, and we’ll assist you promptly. Best regards, Customer Support Team BraceAbility