BraceAbilityReviews of braceability.com

Response from BraceAbilityApr 24, 2026

We’re very sorry to hear about your experience and the frustration this has caused. We understand your concern regarding the non-delivery of your package. Please kindly reach out to USPS directly for an update on the delivery status, and once you receive any information, feel free to share it with us so we can assist you further. Thank you for your patience and understanding.

Response from BraceAbilityApr 24, 2026

Thank you for reaching out, and we truly understand this is not the outcome you were hoping for. We want to assure you that the brace shown in the inspection photos is the exact item you returned — nothing has been altered or tampered with on our end. After a thorough inspection, our returns team determined that the brace was not received in its original, clean, and sellable condition. Because our products are personal and medical in nature, we must uphold strict hygiene and safety standards to ensure every customer receives a product that is new, safe, and reliable. For this reason, items that do not meet our return criteria are disposed of immediately and cannot be returned to the customer or resold. We understand this is frustrating, and we sincerely apologize for any disappointment this has caused. However, we must apply our return policy consistently and fairly to all customers. While we are unable to accept this return, we remain committed to supporting you with any future purchases or product questions you may have.

Response from BraceAbilityApr 24, 2026

Thank you for reaching out, and we're truly sorry to hear about your experience with the knee brace. We understand this is not the outcome you were hoping for, and we sincerely apologize for any disappointment this has caused. Under normal circumstances, we are always happy to process returns or exchanges when items are sent back in accordance with our return policy. However, after a thorough inspection by our returns team, the brace was not received in its original, clean, and sellable condition. Because our products are personal and medical in nature, we must uphold strict hygiene and safety standards to ensure every customer receives a product that is new, safe, and reliable. For this reason, items that do not meet our return criteria cannot be restocked or resold. We truly understand your frustration, and we want to assure you that our inspection process is carried out carefully and consistently for every return we receive. While we're unable to approve a refund in this case, we remain committed to supporting you with any future purchases or questions you may have. Thank you again for your feedback, and we wish you the very best in finding a brace that provides the comfort and support you need.

Response from BraceAbilityApr 21, 2026

Thank you for your feedback, and we sincerely apologize for the frustration this has caused. We understand your concern. Your package is still on its way and is currently in transit to the next facility. While it is arriving later than originally expected, it has not been lost and will continue moving through the shipping network. We appreciate your patience and understanding, and please don’t hesitate to reach out if you need any further assistance.

Response from BraceAbilityApr 20, 2026

Thank you for reaching out, and we’re sorry to hear about your experience with the sizing. We understand how important it is for the brace to fit properly, especially when trying it on for the first time. We sincerely apologize for the inconvenience. BraceAbility is transparent when it comes to our return and exchange policy. You may also revisit our return and exchange procedure for further details.

Response from BraceAbilityApr 20, 2026

Thank you for your feedback! We’re glad to have you as a new customer, and we hope you enjoy trying the product. Please feel free to reach out if you have any questions. We’re here to help.

Response from BraceAbilityApr 13, 2026

Thank you for your feedback, and we’re very sorry your order was not delivered on time, especially as this has happened more than once. We understand your frustration and appreciate you bringing this to our attention.

Response from BraceAbilityApr 13, 2026

Thank you for your feedback, and we’re very sorry to hear the delivery took longer than expected. We understand your frustration and appreciate you sharing your experience.