BPI SportsReviews of bpisports.net

Ordered a 5 lb tub of protein, and as an order bonus I also received a complimentary liquid amino's bottle. A few days later I received the amino's, but no protein. Odd. I looked at my order receipt and noted that items may ship separately. Okay, cool - no problem. I wait a week and still do not receive the protein. I contact BPI through their website, and immediately receive an auto-generated response stating that they have received my inquiry and will get back to me shortly. 8 days pass, and I have not received either my protein or a response. I send a second email stating that if I have not received one or the other by the end of the week I'll initiate a chargeback through my CC company. ~4 days later, without having ever received a response from BPI, I received the protein. I still have not received a response to either email

Took almost 1 month to receive my product even though it stated it was shipped much earlier. Took 4 emails to finally get a reply stating that my product shipped that day. If I would not of been persistent I don’t believe I would of ever receive my order.

Have yet to receive my package that I ordered over 3 weeks ago.

BPI Sports didn't have the protein in stock, but didn't mention that when I ordered. I received the free amino acid water additive, but my protein never came. It took emails and a phone call for them to tell me there was a problem with them not having the product on hand and were waiting for another shipment. Rodrigo apologized as much as he could. But they could have sent an email saying there would be a delay instead of me hounding them. Got my protein a week later than expected. They offered a 35% discount good for this month, but I refuse to order from this company again!

While I have purchased BPI products in the past from Walmart and do enjoy them, I was very disappointed with the service I received from their own website. I ordered two five pound containers of protein powder. One arrived one week after purchase (totally fine) with a note on my invoice to allow a few business days for the rest of my order to arrive. When I had not received it by the middle of the following week, I emailed customer service. No response. The rest of my order finally arrived just under a week and a half AFTER the first half of my order. This would have been okay if customer service had bothered to respond to my concerns, but no such courtesy was extended.

Ordered protein a month ago. Still don’t have it. Apparently it’s on back order but nobody planned on relaying the message. Ran out of my supply and had to drop even more money on protein from somewhere else. Still waiting on my order though 👍

This was my first purchase with BPI and so far it has been a frustrating experience. Through the recommendation from a friend I purchased 2 - 5lb tubs of protein powder on Feb 7th. It is now the 21st and I still have yet to receive them. I also was charged the full price as opposed to the discounted price because somehow when I used PayPal the discount was not applied. I sent BPI an email to get clarity on this and to possibly receive a refund for the difference. I received no response from the company through email and so the following week I called them. BPI’s customer service said my refund would hit my account in the next few days. They also said the product I purchased is on backorder and that I’d receive it soon. This phone conversation was a week and a half ago... I understand these types of issues can happen but I can’t be the first person this has happened to. My experience with BPI’s website and customer service was not recommendable nor am I satisfied.

I made an ordered 2 weeks ago and still don't have it or a valid shipping notification. I was charged for the item and was told it was shipped a couple days after I made my order. The item was not shipped even though I got a shipping notification. I also had a typo in my address. I emailed support 4-5 times and it doesn't look like the typo was ever fixed. So when my item is shipped it will take an extra 3-4 days to get here.