BPI Sports Reviews | Read Customer Reviews of bpisports.net

BPI Sports Reviews | Read Customer Reviews of bpisports.net

BPI Sports reviews

Showing 312 reviews with 1 star · Clear filters

Kacie
Nov 21, 2017
30 day money back gaurentee
30 day money back gaurentee? I was given a coupon instead. I wouldn’t suggest buying from this company
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Michael B.
Nov 21, 2017
The product was old and damaged
The product was old and damaged. A lot of the pills were busted opennin the bottle.
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JJ
Nov 15, 2017
Horrible
I made a purchase and I only received half of my items,yet they did charge me for every single thing. And their customer service doesn't respond.Horrible.
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Gabe P.
Nov 9, 2017
Worse experience I've had in a long …
Worse experience I've had in a long time,not only i never receive my order but i was force to wait even further till some driver was located somewhere to determine if a new order was gonna be ship to me, heck I'm still waiting on my refund ,i live in Florida close to a BPI distribution center......HORRIBLE customer service.
Response from BPI SportsNov 10, 2017
Hi Gabe, We are so sorry to hear that you experienced any troubles with ordering from us, we always strive to give the best service possible to every customer. Regarding your order, we actually did deliver the order to the proper address as you can see in the link attached: http://www.lasership.com/track/LX17222266 Your claim is regarding never receiving the package, which we responded to promptly and said we are launching a full investigation into the matter, we still are not able to determine what happened with your order but for the sake of making sure you receive your product, we sent out a full replacement order via expedited shipping method to make sure it arrives within 1 to 2 business days. Again we apologize for any inconvenience but rest assured our team is working on making sure all our customers experience great service and get their orders fast and easy. Let us know if there is anything else we can do for you! Please feel free to contact our support team via our customer service site or via phone. (Monday to Friday 9:00 AM to 5:00 PM EST) https://support.bpisports.com/hc/en-us Thanks,
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Jennifer
Nov 6, 2017
What a painful experience!
What a painful experience! BPI had a great sale going on and I thought I'd take advantage of it. I paid for expedited shipping, which didn't happen. Was told I'd get a refund on my shipping cost, never happened. Was told the delay was due to a back ordered product, which was never shown on the site as being back ordered, then received that item before the rest of them. What the heck?! Seriously have some work to do in the shipping department.
Response from BPI SportsNov 10, 2017
We are so sorry to hear that you experienced any troubles with ordering from us, we always strive to give the best service possible to every customer. Your shipping was refunded and it normally takes 3 to 6 business days for it to show on your account. We also have gone ahead and sent you a store credit for your troubles. Again we apologize for any inconvenience but rest assured our team is working on making sure all our customers experience great service and get their orders fast and easy. Let us know if there is anything else we can do for you! Please feel free to contact our support team via our customer service site or via phone. (Monday to Friday 9:00 AM to 5:00 PM EST) https://support.bpisports.com/hc/en-us Thanks,
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Kyle S.
Nov 6, 2017
I did not receive the product I ordered …
I did not receive the product I ordered and have not received a response on getting it taken care of. Terrible customer service and very displeased with the product. Will not buy again.
Response from BPI SportsNov 10, 2017
Hi Kyle, We do apologize for any inconvenience and our goal is to always provide amazing powerful products and great service to all BPI customers. Regarding your order, we received your ticket explaining your missing item on the order and we immediately opened up a claim to get you a new product shipped to your address as soon as possible. It normally takes 24 to 48 hours for us to investigate and resolve most customer issues. We have sent a replacement order out to your location and did it via Expedited 2 Day Shipping, to assure that the item is delivered fast and secure. If you ever have any other questions please feel free to contact our support team via our customer service site or phone. (Monday to Friday 9:00 AM to 5:00 PM EST) https://support.bpisports.com/hc/en-us Thanks,
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Jacqueline S.
Oct 25, 2017
Did not receive my package
Did not receive my package, I emailed and did not get much help.
Response from BPI SportsOct 25, 2017
Hi Jacqueline, We do apologize for any inconvenience. In response to your review: We did immediately respond and created an investigation into your lost package to determine the whereabouts of your item and determined it was stolen upon delivery of the item to your home. We went ahead and completed a Replacement order within 24 hours of receiving a final determination on the package location. Additionally, we also did an expedited shipment for 2 to 4 Business days instead of using our standard ground shipping. Thanks,
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Lweis Y.
Oct 23, 2017
I have not received my supplements.
I have not received my supplements.
Response from BPI SportsOct 26, 2017
Hi Lweis, We apologize for any inconvenience. Regarding your order, we contacted you on the 10/23 regarding the status of your order and how it was delivered to a Parcel Locker on 10/11 as requested when the order was placed. You did not respond to our question to verify if you had received the package. We would be glad to work with you if you did not receive your package, but as you did not communicate that message to our team, we are not able to help you with a replacement order. Please let us know how we can help!
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