Angela ldac fitness T.
Was missing item
Was missing item, customer service took days to get back
BPI Sports is a leading developer, formulator, and marketer of branded sports nutrition supplements sold through leading specialty retailers and distributors. BPI Sports has a commitment to delivering the best tasting and highest quality products available that help consumers reach their health and fitness goals. For additional information, please visit www.bpisports.com.
BPI Sports (bpisports.net) has 2,056 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Sarasota, Florida
Excellent

Personal Care · Palm Harbor, Florida
Excellent

Personal Care · Fort Lauderdale, Florida
Excellent
Showing 312 reviews with 1 star · Clear filters
Angela ldac fitness T.
Was missing item, customer service took days to get back
Daniel
Mal, pésimo, nunca pude comprar desde Ecuador para que sea enviado a una dirección en Estados Unidos, ni con tarjeta de crédito ni PayPal, frustrado es poco, revisar su sistema para que en un futuro se pueda comprar desde cualquier parte del mundo. Bad, terrible, I could never buy from Ecuador to be sent to an address in the United States, or credit card or PayPal, frustrated is little, check your system so that in the future you can buy from anywhere in the world. Daniel UPDATE 13/12/2017 "your billing and shipping address were different", false, today I used the same addres and yor sistem don´t let me.
Response from BPI SportsDec 13, 2017
Good afternoon Thank you for the feedback. The reason this has happened if for fraud protection as your billing and shipping address were different. This pops up as potential fraud and this is why your order did not go through. I do apologize for this. Thank you for supporting BPI Sports.
Tony V.
BPI was running a Black Friday deal, where if you spent over $50, you got a free Creatine. I did, but when my packager arrived, the Creatine was not included. When I contacted customer support, I was told that it was while supplies lasted and to keep an eye out for future promotions. The "better luck next time" response was completely unacceptable, and I will NOT be ordering from BPI again in the future, as there are many supplement companies to chose from.
Response from BPI SportsDec 11, 2017
Good morning I am sorry you feel this way about the response you were given. Sadly the creatine promotion was a while supplies last and we received a larger amount of orders than expected and this is why you did not receive your creatine. Please accept my personal 30% off coupon code for our website. Hopefully this can make up for the situation. Thank you again for your feedback and supporting BPI Sports.
Angela T.
Order during there thanksgiving sale. Only received one item. Contacted customer service numerous times, finally got ahold of someone said the must file a claim and look for the missing product. Then they said they would send me a 30% off coupon for December the same that is on their website. What a joke, Never buying or recommending this product. Get your customer service in check.
Response from BPI SportsDec 8, 2017
Good morning I am sorry you are unsatisfied with how we handled your claim. After looking over your claim our associate did file a claim to find your missing product and then you advised him to issue you a refund. We have filed that for you and you should be receiving your refund for this issue. Sadly from time to time USPS does misplace products or boxes and this causes orders to go missing and with your order being sent in 2 shipments this is why. I do apologize for USPS error. Thank you for supporting BPI Sports.
Brooke
I ordered 4 items. I have only gotten 3 of them. They were ordered around thanksgiving and I have gotten nowhere in getting it. I spoke to someone who was very unprofessional and he said I didn't get my item because it was out of stock. Then why was I able to order it. That should not be happening. He said he would be calling me back and never did. Very unhappy with customer service!!
Krista S.
I had an order of almost 120 dollars and paid for upgraded shipping, my order was late by over a week. Then I tried getting in contact with them to send it back an their customer service is terrible. Highly unsatisfied.
Response from BPI SportsDec 6, 2017
Good morning I do apologize you feel this way about your order. After looking into this your initial order was lost and we expedited your replacement shipment to make sure you would receive the product as soon as possible. I am sorry for your unsatisfaction. We did everything we could to rectify the mistake the carrier made. I do apologize if this did not meet your standards. Please accept my personal 30% off coupon code for this issue. Thank you again for supporting BPI Sports. COUPON:SSE11D
Madelyn V.
For the amount of money I paid for the amount of product I actually got in the Keto Bomb ketogentic creamer is not acceptable. The amount of powder is less than half of the actual container.
Response from BPI SportsDec 5, 2017
Good morning I do apologize for you feeling you did not get a full amount. I can reassure you that you received a full 18 servings in the container. The reason for the space in the container is to make sure the product does not clump or or become solid. Please feel free to use my personal 30% off coupon code for your next online order. Thank you again for supporting BPI Sports.
Julissa C.
I am no longer ordering online for any of your products. I still have not received my 1MR snow cone preworkout that was ordered Nov 4th. I have sent countless emails in regards to an update on my order and I have only received 1 update that "its on its way". Bad customer service.