BPASReviews of bpas.com

Never, never, never is what I submit enough to justify a reimbursement. Always more requests for this and that. It's my money! Stop making it impossible to access it. So sorry my employer picked this company.

I worked in Puerto Rico with a company that use BPAS. Recently I verified the total performance Jan/2008 to Jun/2023 which is a shame (Yesss is negative) -30.6%. How in this world exist a BPAS Trust Company of Puerto Rico with this result? I never done any Withdrawals or Loans. Fees are super high and I am sure my grandma knows better how to protect customers' money.

Incredibly high fees for just maintaining an account, not even trading. Fees outstripped earnings every year for 6 years just to hold some basic bond funds. Employer rolled over into BPAS, I wish I had transferred back out the next day.

If I could give zero stars I would. Customer service is terrible. Every representative has been rude and condescending. The company makes it very difficult to use the money in the account, asking for too much…more than what is on a typical receipt from a doctor or pharmacy. Very inconvenient. Feels like they are trying their best to keep us from using the money. So frustrating. Would be nice if the representatives were helpful instead of being a jerk. We have called multiple times and every experience has been the same.

I have watched my money being LOST YEAR AFTER YEAR! This company is a BAD choice for retirement/ira/investment DO NOT go with this company I have been with them since 2016-2022 and have NOT even earned 1.00!! IT ALL BEEN A LOSS-NO GAIN with BPAS! Sincerely UNSATISFIED CUSTOMER!!

This company has consistently lost money on my account for the past 5 years. I finally opened a new account elsewhere, and they charge $75 dollars to transfer. If only they would deduct the amount they had lost,,, I would have a free transfer + more!

I have never had to deal with a company like this! First they held up my money for months in my HSA because the system wouldn’t let me accept their terms.Finally after a few months they mailed it to me and got it fixed. I called today because I need to know my balance that remains and she wouldn’t give it to me because I didn’t know the HR name of the former company I used to work for. That company sold us awhile back. I had all my info and card in hand and she still refused over an HR name! How am I supposed to know what company ran HR back then. She wanted me to call the facility I no longer work for to ask the new payroll person what a former company HR name was. Ridiculous! It’s my money and I have a right to know if I had a balance. I finally figured out my info on the computer and it was a measly $14 that remains. Wow!

Locked Out Again .again again again