BozzutoReviews of bozzuto.com

NOVEL SOUTH CAPITOL (Navy Yard) -- NOT WORTH IT!! Find another place! The absolute worst place I have lived while in DC. Rented an apartment on the 1st floor in the “East Tower”. From the time I officially moved in, the management team has consistently failed to exhibit any level of professionalism expected, even the basics. NOTE: For all issues noted below, I have videos, pictures, and supporting documentation available upon request. CUSTOMER SERVICE / STAFF PERFORMANCE / SAFETY-SECURITY: • NO ACCOUNTABILITY – Does not follow through on actionable tasks or promises made. Does not enforce rules written within the lease, or when they attempt to enforce rules, it does not align with the lease. Below are examples of my overall experience: o PET WASTE ISSUE: Reported issues with pet feces and urine in private common areas outside my balcony, that are NOT in the DESIGNATED PET AREA, management has consistently failed to act or remove. Had to file a formal complaint with the building owners to get anyone over here to even look at it…They never picked it up!! To date, no further action taken. Advised by my attorney to file complaints with the state moving forward. o UNPROFESSIONAL WORKPLACE: Incident involved a “leader” on management staff threatening to “injure/harm” one of the junior staff associates in front of the entire lobby, vendor/suppliers, and several residents present. To date, there is a heightened sense of tension when engaging the leasing staff, and most avoid this “leader,” hoping to avoid any confrontations. o UNLAWFUL NOTICES: Recently, leasing associates have been sending notices to multiple residents regarding parking, threatening to ticket or tow their vehicles, even when there is no valid issue, and/or the issue presented does not align with the legal parking addendum and lease agreement in place. Tenants have had to form a group to address legally. To date, the leadership team continues to ignore residents. o SMOKING IN BUILDING: "Smoke Free" ?!?! We have sent numerous complaints and have received numerous "warnings" via email about people smoking in the building; to date, NOTHING has been done to resolve. I STILL SMELL SMOKE EVERY SINGLE DAY, SOMETIMES TOO DIFFICULT TO BREATHE IN MY APARTMENT, EVEN WITH WINDOWS OPEN!!! o POOR MAINTENANCE/REPAIR: Reported on numerous occasions items in home that require repair or replacement; to date, issues are still not fully resolved. Residents have had issues with leaking ceilings (told to place buckets to avoid damage, instead of maintenance addressing the issue). Residents have had issues with AC/HVAC not working for several days. Despite reporting the consistent issues, maintenance seems stifled by management’s goal to maintain a low overhead budget and win the property management award for “Property of the Year”. o VERY POOR COMMUNICATION: Once you are a resident, It is as if you’re an annoying stranger. Any questions and/or complaints are met with delayed responses, defensive or negative feedback, and/or there is no response at all. It is better just to avoid the staff here and communicate directly with building owners, but until owners get rid of this management company/staff, this place will continue to be poorly operated. o SAFETY/SECURITY ISSUES: Main door is consistently broken and left open (at least 4-6 weeks at a time). Residents have had their cars broken into and damaged. Also, anyone that can access the garage, at the very least, can get upstairs to the lobby due to the common entry doors being damaged or broken as well. This does not help when someone is already concerned about safety. o RESIDENT CORRIDOR ENTRY: First floor entry door next to concierge desk and main entrance is consistently broken and not secure. This door should be accessible by key fob only; however, it does not close completely without slamming it. Reported on several occasions, there have been breaches in security, with non-residents and teenagers roaming the halls. This door is STILL broken to date. How can one feel safe here?!?!

I moved into the Ashton at Dulles Corner in April 2023 Back then it was managing by Greystar. I like them They were friendly and they introduced their names; they signed their name on the closing signature of each email. They were prompt on service request. I know all of their names in the office. What comes with the rent was base rent, gas, water, trash and Vallet that I never use. Electric and internet is always my own account. Unfortunately, it was sold to Bozzuto last August 2025, everything was changed too many residence moved out. The manager and assistant manager are snobs. Their closing signature in the email is Team, and you cannot reply to their email. Unfortunately, this is my home. This is my review that I file with BBB. Issue Summary: Management installed a used dishwasher last year that maintenance confirmed was infested inside the door cavity. Roaches appeared only after installation. I keep my home clean and have chemical sensitivities that require disclosure of treatment products. Details of the Problem: The dishwasher was infested internally, and maintenance verified this when opening the front panel. I clean daily, sanitize, vacuum, use gel, powder, and traps. Despite this, management implied improper preparation even though the source was the appliance. Health & Safety Concerns: I have chemical sensitivities and need product disclosure. I am 66 years old and live with my Shih Tzu. I cannot safely lift or climb due to mobility limits. Management gave unsafe prep instructions. Trash room floors have sticky residue that attracts pests and gets tracked into hallways. The building door is broken, allowing pests and unauthorized entry. Without a Fob. After paying 2280 a month in rent for a 1-bedroom.I deserve a new dishwasher after living here since 4/15/2023. With GreyStar management. Sept 2025 was taken over by Buzzuto. Since then, everything went down: unfriendly management that is closed on Sundays, no emergency contact after office hours. Requested Resolution: After the infested dishwasher was removed, it was replaced with another used machine from 2012-2115 model. The back wall is dirty with black stains; only one option: rinse-only GE not washing and not drying. For $ 2,280 a month, rent in 1 bedroom I deserve a 300.00 new unit. Provide chemical product names used in treatment. Improve communication and respect toward residents. Clean and maintain common areas, including the trash room. Resident Statement: I am a clean, responsible tenant who pays rent on time. I am requesting a safe, habitable living environment and proper handling of this issue. The whole management team is not nice to residents specially the Manager Sara and Cresha Brown. Although, I was dissatisfied of Bozzuto response BBB closed the case. They installed a nonfunctional dishwasher, I am only using it as a drying rack, I handwash and drip dry in the dishwasher.

I rented from Bozzuto management for 11Year I was the president of Hodge tenant Associate for 7 of my years there every thanksgiving and Christmas I cook food for the tenant who didn't have no family or who couldn't get to their family for free I furnish and prepared a meal for them because I cared we was doing fine until the pandemic thwn all hell broke loose I set there and watch my friends pass away when the city open back up our building went from respect to disrespect the manager and the assistant managers took us to hell first they cut the coffee and donut out put the coffee in manager office and she was barely there then they took game night and movie night from us then the assistant manager spoke to us like we was mess at the sole of her feet She gave other personal information to tenant she smoke with one day I fired my aide and ask her be barr they barr him threaten me and when he ask the asst why she said she had to because Ms Brown reported you was doing drugs in her unit which I never put a bar up for nothing like that the reason he got fired was because she told him some mail came for him and she gave it to me I ask her why she do that she stated what you want me to do lie I said no the letter you gave me had his name on it but it was to me from him he was suing me for wrongful termination then I told them I was paying for garage in dec 2023 they said they was going to tow it I said ok but instead of towing it when I recertify in Oct 2024 they charged me for the truck and said I didn't pay jan rent when I told the manager she turned on me too she told her assist we was writing a patietant to have her remove the aid that they barred he was sleeping in the truck he kept moving it around the garage but nothing top this they said Deborah let them go they push Deborah out of her wheelchair need I tell you she has no feet no finger on either hand just a thumb and heart surgery so I asked her was it true she said sure did so I took them to Court and there big shit lawyer got the case dismiss because i didnt write it up properly because she put my life in danger shared my personal business with other try to swindle me out of money I wouldn't recommend no one to move there see

The leasing agent atSpinnaker Point in Baltimore purposefully misrepresented an apartment for rent. I visited the building to see apartment 1009 which I was interested in renting. I could not see apartment 1009 because it was occupied. I was told I could see a different unit of exactly the same Floor plan. So I was shown apartment 1409 and told apartment 1009 which was soon available was Exactly the same apartment. I Was sent a video that my leasing agent Said was exactly the same apartment. I asked specifically if it had the same balcony and the same windows and the same view as what was in the video I was sent and repeatedly told it was the same floor plan. It was not!!! Not even close! The video showed an apartment with windows facing the harbor in the living room and a full balcony off the master bedroom with a harbor view. The leasing office insisted I complete my lease before getting to see the apartment saying my rent would go up every day that I waited to sign. My leasing agent, Brittani Told me that Waiting one day to sign my lease so I could see the apartment first would cost $12 a month more. And the price would continue to go up every day that I did not sign my lease. I was really uncomfortable with signing a lease before seeing the apartment, but was forced to do so. That signing also included buying renters insurance and setting up a PG&E account After signing, I was finally given access to the apartment. It was nothing like the apartment I had been shown! It was not the same floor plan as it had no windows at all on the south wall of the living room and No balcony. The bedroom had a Juliette balcony that looked out on a dark Filthy air shaft full of construction equipment. No light at all. It was afternoon and the bedroom was pitch black. The “view” was of the wall of the next building a fee feet away Despite the huge difference in the two apartments, one bright full of light with a great view and the other a dark widow-less living room and no balcony, light or view. The leasing office staff kept claiming that the two apartments were “exactly the same”. And treating me like I was crazy. The crazy part was charging $4000 for a Harborview apartment that had no windows I won’t even go into all of the bogus fees, like the concierge garbage pick up monthly fee That is charged, even if you put your own trash in the trash shoot in the hallway Rooms with no window windows legally have to be called “dens” So I guess they put a Juliet balcony overlooking darkness to be able to call this room a bedroom So this lemon was actually a zero bedroom two den apartment. The rentsl agents were also pretending that they didn’t know that they had this lemon of an apartment. Both Brittany and Brandon - the two leasing agents - told me that I had to speak with Nick the manager. So I called and left messages for Nick several times and he never returned my calls. When I realized the apartment was not as represented, it was the week of my move, so I was about to be Homeless. Since they had already approved my application and had a down payment for an apartment, I thought it would be easiest if I found a different apartment in the Spinnaker building or in the sister building next-door, the Promenade, which has the same rental agents and the same management company I found 2 apartments that would work. I had not gotten back my application fee fees and deposit so I asked my rental agent Brittani to transfer the application to either of the new apartments She said I would have to speak to Nick the manager. Again she would not refund my fees OR transfer my application from the first apartment to the second. She said I would have to start over and pay the hundreds of dollars in fees again. She told me I had to talk to Nick the manager If I wanted to apply the fees from the first apartment to the second apartment. Nick, the manager would never return my calls. I’ve been calling for two weeks So now I am trying to collect my deposit, and all of the fees paid to Bozzuto management of the spinnaker. I also incurred over $7000 in expenses Because I had to extend the lease at my old apartment on a month-to-month basis.

An update on living at Ember at Berwyn. It is like living in a kennel--dogs barking all over the building. We would post pictures of the trashy trash rooms if we could. General housekeeping continues to be poor--the debris on our hallway carpeting has been there for weeks. We almost fell coming out of the elevator the other morning because when they do mop(poorly done as it is), they do not post signs about the wet floors. Another elevator has just broken. They have had to re-cement a section of the sidewalk. Someone really needs to look at the management at this facility.

Building management cares more about process than fixing things. They took over running the building i live in several months ago. They made promises to fix things but instead have spent their time rebranding the building. Theres broken columns in the front that present a safety hazard. They have stopped letting us have visitors as there's a security issue in the building. Multiple shootings and instead of hiring sufficient staff and installing camera they limit a 2 bedroom to having 2 total guests for the entire day. It took them many months to take down graffiti with hateful speech The pools don't get sufficient service and have issues There are not any working grills The parking gates stop working on a regular basis. The front doors have been broken off and on for months - the current ones have been stuck open for many weeks as is the lobby door broken. check out the articles from Dec 2022 about flooding as well as ask resident about the flooding that took place in Nov 2022. If you plan on moving here I'd suggest asking permission to hang out by the pool for a few hours to ask residents how long they have been here and what they think.