Laurie J.
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service I experienced. Communication was very limited, with no accessible point of contact outside of email, and phone calls consistently going to voicemail without response. The item I ordered was delivered in the incorrect color, despite being custom engraved. I was then required to return the incorrect product before a replacement would even be initiated, which significantly delayed resolution. From the original order to final receipt, the process took over 40 days. This was my second purchase of a gun stock from Boyd’s, which makes the experience even more disappointing. Unfortunately, due to this experience, I will not be purchasing from Boyd’s again. Losing a repeat customer over avoidable service issues is regrettable.


