BoxReviews of box.com

I can't believe how this company still operating with the worst support I have ever experience in my entire IT carrier and I have been in IT over 25 Years. Their payment system doesn't work so I can't log in and no one available to take the call so you have to email via their community support, and to do that you need to log in. I think this US company should have stayed in the US only as they don't have any operation hours for UK customers. Can't talk to anyone and No billing support until the US is open for business which is around 2 PM UK time. The Phone number on the invoice gives you 4 option, 1 for the support that tells you to log in a ticket on their website, 2 for billing they are close, 3 for sales tells you they are experiencing a huge number of call and you should leave a message, and 4 for UK reception that tells you to leave a voice mail. then you are back to sending a support ticket which you can't log in to submit a ticket.

Can't I give them a zero? When I tried to cancel my cancel-any-time subscription, customer service bounced me from one person to another until I finally heard from someone who told me I couldn't do it myself but would need my "account admin" (me) to do it. I can't say they're unresponsive, because they're bending over backwards to demonstrate how incompetent they are. When the charge shows up on my AmEx card I'll simply dispute it, but I want to make sure nobody else gets involved with this inefficient and nightmarish outfit.

The product Box drive/sync usually works Ok but the support is horrible. They do not work during the weekend, the support is only via chats (no emails or phone) and they are clueless. Stay away!

Terrible customer service, sneaky pricing, and the uploads I scheduled from DocuSign never finished before they charged me $900. The burden of proof is now on me to get what I paid for. I do not recommend using this product. Since I've requested a refund, my case has gone through 5 different reps and they all ask for different things and bury their responses in other emails.

Beyond frustrated. The account rep said I had to open a ticket to fix my problem so I did, then the support rep walked me through what to do, and did not give me all the information about the transfer and how long it would take and we are now going on hour 4 with no files transferred, the organization cannot work on anything and no one at box seems to care. They caused the issue and then took no responsibility and are completely unwilling to help fix the issue.

I hate this system, strong words, but it is beyond painful. Uploads not too bad, slow, but it works. However, as a company we receive multiple documents uploaded by contractors into different folders/sub folders daily. Sometimes 100s. It is IMPOSSIBLE to download just those uploaded that day. Yes you can go into every folder, select multiple, download, but why not just have an option to download those documents uploaded today, or since dd/mm/yy. Even documents uploaded days before often show as new which then means you have to compare 100s of poxy documents to what you have already, painfully, downloaded. And downloads are SO SLOW. Using other systems which are so much friendlier. I dread Box documents. This should be illegal on the basis of being responsible for poor mental health.

No live support. No live support. poor integration. Ronmary Saniel was no help at all all. Tried to downgrade to due to COVID-19, and was not able to talk to anyone—only emails by Ronmary Saniel who sent the same email over and over—you can cancel after you Pay for the next month.

Semplicemente disastroso, stavo facendo un backup delle mie foto (30giga più o meno) e ogni tanto fa errore di trasferimento rimanendo imbambolato senza andare avanti. Sono già 6 o 7 volte che lo devo riprendere altrimenti si pianta. Tra i miei servizi cloud Box è sicuramente il più scadente, non si riesce a trasferire niente!!