BoxReviews of box.com

Bad tooling. Compared to Google Work, ages behind and not up to par. Honestly, I hate working with this tool, but forced to by my employer.

I was tricked into signing up for a yearly subscription instead of a monthly. Tried to change it back with customer service 3 times, but they kept insisting I could only change it after the year was over and referred to their terms and conditions. You can scale up to additional users without any issues, but it is impossible to scale down the number of users again. You have to click through 4-5 screens to cancel your account. It seems very manipulative and greedy.

This is a terrible application. They charge you for a whole year for a subscription and no cancelation is possible. Software program is problematic, no customer service contact, email just a useless chat box with no support for issues. I ordered it and tried to cancel an hour later. I wouldn't give it even a star. They just set up this website and buyer beware!!!

They are the rudes customer service, I've been trying to cancel! Been real nice about it! 3 times somebody supposed to call me back! I ask why I have to wait until, the boxes go back to get confirmation! Trued the chat box couldn't get a answer, just got of the phone lady want to tell me how her employees won't be talked to! Not explaining why I can't get a confirmation yes I did tell the employees they are scam artist you want to charge me for intersepting some boxes I no long need! No body can explain the how the conciliation work nothing then yell at me! Some customer service still don't have confirmation except her trying tell grown ass woman who pay her bill going threw pandemic and family then have to deal with people in this company! Will walk in the store for now one get boxes have more respect for customer and changes people facing at these hard times

As other people have said here they charge for different packages after the free trial. I signed up for the lowest rate individual paid monthly and they charged a business rate at an annual basis £288. They take whatever they feel like from your card.

Signed up for free tial, cancelled account 10 minutes later and received all the "we're sorry to see you go" emails from them. Two weeks later I was charged $84. I complained that my cancellation wasn't properly actioned so they processed the refund after my complaint and said it was a one time 'courtesy'. No apology. Their software is broken and customer service sucks. I'll never try Box again. Stick with Dropbox.

Don't try to cancel from this company because you can't even do it from within the product. They make you ask about 6 different questions before it says you can't do it and need to contact support. Then when they finally respond to your support ticket, they'll blame you for going over your billing period and are 'doing you a favour by cancelling it'. What a joke, stay well clear.

Their software is good and has good integration. But their support is the bottom of the barrel, and we pay $5k/year. Can't get more than 1 email a day from them. No call, no help, and our service has been down for weeks. These guys are awful.