BoxReviews of box.com

The actual service they provide is difficult and complicated to use and doesn't sync well across multiple users, even when using at the enterprise level. As it is, it's too expensive AND a lackluster alternative when there are so many others available that work without effort. As others have noted, cancellation seems to me purposely difficult. I have sent dozens of emails requesting cancellation, and continue to be billed month after month. At this point, it's surprising that there hasn't been lawsuits or even governmental action against this company, which appears to be stealing money from it's customers.

They are quick to take your money and it is almost impossible to cancel. The option does not appear until after your renewal. Then you have to post in a public forum to get help that never responds. OneDrive, Dropbox or Google are so much better.

I have to say that Box support is terrible. Some time ago I had to change my email address as I was hacked. That email was unfortunately associated with my Box account. I have tried on several times to change The primary email from that one to a different one without success. - I was told that my password was wrong (even though I had signed in with that very same password). I had verification emails sent to my new email several times and clicked on the link only to be repeatedly brought to an error page. I have also tried to change my password but to no avail.   I contacted support about all of this and had basically zero help. The one person who did reply to me had clearly not even read my message correctly. (but in fairness at least they did reply)  Anyway, the reason why I discovered all this was that I hadn't used Box in some time but needed a cloud service so I opened it up to see about subscriptions. Having quickly discovered the level of support that I would maybe receive down the line I decided Box was not the service for me and proceeded to cancel my account. Thankfully - Unbelievably rather, the cancellation process did actually work.

Tried to cancel the subscription from month two of the subscription with no assistance from this company. Have changed me for 5 months. Never an opportunity to speak with a customer service rep. Chat only. POOR! POOR, customer service.

Legitimately the worst large data storage service I have ever used, even when compared to completely free services like google drive or OneDrive. It doesn't come close to "integrating seamlessly" with other data storage formats like it claims and has made my job so much harder. The worst part? You can't edit the size of the windows to be able to view full file names, you have to preview the file to just see the TITLE, and the preview rarely loads well. Godawful service, going to be warning my contacts in the industry not to touch it with a 10 ft pole.

I haven’t even bought anything but price comparing to Walmart and the first two items were Clorox clean up $2.00 more and Bounty paper towels was $7.00 more. Ridiculous!!! Don’t even bother.

Awful company. Charged me entire year for 3 memberships without my permission. Then refused to give me a refund or adjust it to monthly. Stay far away!

I work for a large company that has selected this service because of compliance reasons. It is a nightmare to work with box.com! Uploads are very slow, it is impossible to know how many files have been uploaded, I keep getting emails for hours about 'phantom' uploads. I asked the support to tell me how many files have been uploaded so far and they said that this is buggy and that they are working on that. This is a core functionality that does not work correctly!!! And then downloading goes at less than 1 Mbps. We are corporate costumers. I asked the support service and of course they didn't provide any real solution. Really the worst experience of my life.