BoxReviews of box.com

Was sent a link from bona fide company to download some files. The link was to a Box drop box. On clicking the link it said I needed a Box account to receive the data. I created an account which involved giving credit card details and it still didn't work and I eventually used a different method to receive the files. I cancelled the account and heard nothing more. I did not make any use of the account. 14 days later Box take £518.40 from my account. Their phone line just picks up and goes dead. I have asked for my money back and I will report back when I hear something. This company is close to running a scam. Update 23/12/22: A couple of days ago I asked the bank (Nat West) to initiate a charge back to recover the money. Yesterday. BOX_UK refunded the 518.40 in full. So moral of this tale is firstly contest the charge with Box. Then, if no joy, ask your bank to do a charge back.

really deceptive billing practices and no way of getting a hold of someone relating to charges.

Box charged me 810EUR without my consent. I am trying to contact them but no response, this is fraud. This review will change provided I get a full refund right now.

I had a "individual" account. Was trying to upgrade it to a different tier that stated a cost Of $60.00. I am the only user. I missed seeing the much smaller print on the site which stated a three user minimum. I guess my 70 year eyes are not as good they used to me. I put in my credit card and it went through. AFTER it went through, it displayed a confirmation charge of $180. (those 3 users). I immediately tried calling them, chatting with them, but couldn't get through the correct number. I sent them an email to their billing dept which was the only email address I could fine. They responded without directly stating if they would refund the money. I am still waiting for a response. STAY AWAY FROM THIS COMPANY. THERE ARE OTHER ALTERNATIVES. I PLAN TO WITE AS MANY NEGATIVE REVIEWS ABOUT BOX.COM I CAN SO OTHERS WILL NOT MAKE THE SAME MISTAKE I MADE.

We have used them for years. They sent their own compliance officer after our firm for a FINRA problem. Which would be very serious if it applied to our firm. Our business has nothing to do with that industry of stocks bond etc. We are just a small family independent Health Insurance agency that does not and has never had to deal with that particular federal guideline. Sadly will will have to deal with their poor management situation. Close our account and go to another cloud service. What a hassle! Buyer beware...

I registered today. I chose a plan based on monthly payments. I pressed the $24 per month button, the site crashed and the payment came immediately for $900 which I did not confirm. I did not even see this amount when paying, it was $24. Site with glitches. I called tech support and asked to cancel the payment. To which they was told that they would cancel. In the evening I received a letter that they cannot cancel the payment, and they will calculate this amount annually!!!! That is, you refuse the service that you do not want to use, which I said in box support, and that the payment was erroneous. For which they not only did not return the money to me, they also said that they would calculate it annually !!!! I will never deal with this disgusting service again.

Another completely terrible experience with Box is unfolding today. We are a 15 user customer and are locked out. Sales team do not give a monkey's, billing and support team do not take phone calls from PAYING customers. I am surprised that these guys are still in business - their systems are setup with the sole purpose of annoying their customer base

Absolute rubbish and a scammer. I have Ben trying to cancel now for 13 months and even after getting confirmation from billing my account has been cancelled , I find they have been billing me. Stay far far away.