BoxReviews of box.com

There is no customer service or support. They force you to review the blogs and other user issues to get an answer. There is no customer support phone number. If you call the main number option 3 for support tells you the only way to handle an issue is on the website, but there's no way to handle an issue on the website, except submit a ticket. I'm locked out of my account because the 2FA doesn't work. If you can't login there is a separate way to submit a ticket. However, it says the wait time to submit a ticket when you can't login is much longer than if you login and submit a ticket. Here's the kicker - when my CC expired they sent me a note right away to say it expired. I replied I can't login to fix that. They gave me a way to update the CC, but said I'd have to submit a separate ticket for the login issue. When I said I already had but no one replied, I received a customer survey.

Forgot autorenew was set, Box refused to refund even on same day of auto-renewal.

Used their service for several years. I accidentally signed up for an upgrade in their confusing system. I immediately notified them of the error. They have refused to return my funds saying that essentially, "I clicked it so I bought it." They charged my bank account $1786.61. Am seriously considering filing fraud charges.

Paid box $540 today. 3 hrs later tried to cancel due to the system not able to handle my needs. Box.com denied my request dispite the 14 day trial period. No customer support, phones only ring to sales, tried to submit a help ticket and there's no submit button. Watch your money on this one. Scam all the way with box.com

Worst company ever. I signed up for a trial version. They asked for my credit card and I'm good with that. Many others do. After established my account, I couldn't even log in. Tried to reset password, reset password email never came. Tried to contact their support, doesn't work either. Everything I tried to go to the website to cancel the subscription, it took me to the login. I received a welcome email from Lucia Gumucio, I was so happy to have someone contacted me. I replied that I wish to cancel. No response. An invoice came, I replied to the email "billing at box.com" and it said "We are currently experiencing longer than usual wait times. Please search our extensive self-help information on our Support site or start or join a conversation in our Community. We appreciate your patience and apologize for any inconvenience." 5 Days later, a response said they forwarded my email to "cancel at box.com" which is not display on their website. Now the person from Cancel said I didn't cancel in time. Worse company ever. Please don't work with them.

Ordered some items but didn't receive what was ordered. One of these items was two graded open box fans that never came in the box. The other was a BeQuiet 140mm Silent Wings 3 fan that came "with all accessories" but came loose with just four standard mounts. Spoke with customer service about this as I wasn't that bothered about the BQ SW3 but more about the missing fans. Customer service rep said they'd check and call me back, never did. This was my first experience ordering with Box and will certainly be my last. Do not order from Box, they will mess you about and forget about you. If you do order from Box and have had no issues, it is only a matter of time. Customer service is so dreadful they may as well replace their "representatives" with Microsoft Sam.

Unbelievably horrible support. I got a new phone and my code generator was lost so I could not get into my account or even cancel. The support agent Ann closed my ticket when I said I could provide ID even. So I am stuck with no way to get any further help

BOX IS A SCAM BECAUSE THEY FORCE YOU TO SIGN UP FOR AUTORENEWAL BUT THEN HIDE HOW TO CANCEL IT. You CANNOT cancel auto renewal by clicking a box on the website, rather they bury the cancellation in the help section and you have to jump through several menus before you finally get to a generic email form. You also CANNOT remove your credit card information from their website. The customer service is atrocious. I didn’t find this website until I scrolled to the bottom of the “complaint” search results. They’ve done a good job of pushing down negative review search results. I just can’t believe they make it this hard to get out of auto renewal. It’s senseless. BUYER BEWARE!!