BoxReviews of box.com

I signed up, put in my credit card info on the trial, seen it was nothing that would work for me and attempted to cancel through the web of rabbit holes. I contacted directly through the site, was assured the "membership" was cancelled. 4 days later they tried to charge my card $540.00 for a 3 person team, I'm a single user. Good thing for me I had my card Locked. Contacted them Again, after Numerous emails, I received this, as a "courtsey" we will cancel your account and not charge you again. oh, ok.

The ABSOLUTE WORST CUSTOMER SERVICE!! Don't ever expect to receive help because they will take you around in circles after taking your money and it will never be resolved.

Would give zero stars if I could. The worst.

I am an Uber taxi driver in London, UK. My story with Box company started on the day when my bank card expired and Uber company could not deposit the weekly salary to my bank account. According to Uber's request, I was forced to register in the app of the Box company, which is the company's office in America, so that Uber could deposit the one week's salary into my account with the help of the Box company, and after the deposit, I received the salary, and I Request the Box company to close my account in the app and delete my bank details. Unfortunately, Box company secretly withdrew £172.80 pounds (£57:60) pounds per month) from my account for three months without my permission. Box company does not explain why it took this amount from my account, this is a clear theft and a dirty and unethical act. I have been emailing the box company many times for four months, and unfortunately they rejected my request and ignore me . I hope that the manager of this company will see my message and order the money to be returned to my account, this is good for the reputation of box, box had no right to betray my trust and take my money.

Absolutely horrendous customer service. I am an admin for 2 Business Plus with Governance accounts, 1 Personal Pro account and 1 paid Personal account (i.e. 4 paying accounts) and support says they cannot do a 5 min customer service call. If someone has 4 paying accounts with you, you do the right thing and pick up the phone, spend 5 mins with them and resolve the issue. Alternatively, 45 mins spread over multiple emails over multiple days for the same issue is in NO WAY efficient use of customer or company time.

Do not use this company. They are. CRIMINALS in my opinion. The cancellation process so so difficult and you need to cancel several times. I did not see the very small print to cancel and have now been charged. I have asked them to cancel on three occasions and they still haven’t. DO NOT USE!

I have 50GB free space and only used 5gb but when itry to upload a small file (110MB) it gives me an error that i need to upgrade. Oh really ?? Looked everywhere for a support and nothing. What a great service.No trust anymore this site as they are not transparent , so if they are not imagine what happens to your uploaded files. I will move to another more secure platform and DELETE my account

I see I'm not the only one who has had money improperly taken by BOX. I was a free user since 2013, so when they asked me to pay an annual fee a year ago, I thought it fair. Then in January 2023, they took $540 out of my account without notice--billed me $180 x 3, which I assumed was for 3 years annual subscription --because 1) it did not specify on the invoice, and because 2) I received some fairly firm emails and phone calls saying that I was "out of compliance" because I had additional users on one of my folders and I needed to purchase more seats since I only had paid for one.) When I canceled the account, they stated that the 3x was for "seats", (but your rep said I only had one...) and the $540 was for the current year subscription, and they would not be reimbursing me (see Terms). Had I known that there was going to be a new financial charge to file sharing, I would have removed these files from the account. Because for 10 years this filesharing had been free. I now have removed ALL of my files and canceled my account immediately. I am even willing to pay for the one year/one seat because of their terms, but support/billing stated they won't be reimbursing anything because it's the TERMS OF SERVICE. I am willing to pursue this, so let's see how this turns out. Me against a large corporation that actually operates out of another country (UK). It also concerns me that there is no way to cancel my credit card online--I have to contact their billing office and trust them to make those changes. Which I don't trust. Thanks for listening. Update: After a very strongly worded email stating that I intended to pursue, BOX did reimburse a portion of the amount, leaving me responsible for approximately 1 year of 1 seat, even though I canceled and deleted my account within 3 weeks of the term. That is what their new terms say (changed without notice). I will not pursue further, but they got me for a third. 😣