JR
Awful company to work with
Awful company to work with. Wouldn't touch their product. Contacted them about an issue and they simply didn't try to make it right.

Box helps growing businesses manage and get more value from their content on one secure AI-powered platform. Combining file sharing, document management, workflow automation, e-signature, and AI tools in one place, Box empowers teams to reduce tool sprawl and improve visibility across all their files. Organizations use Box for secure internal and external collaboration, knowledge management, contract lifecycle management, onboarding, controlled documents, and audit-ready archiving. For teams adopting AI, Box is designed to connect AI to business content with permissions, governance, and auditability in one file system. The platform also supports compliance and security needs with features such as access controls, retention, classification, and protections for regulated environments, including support for requirements such as HIPAA and FINRA.
Box (box.com) has 289 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingInternet & Software · El Monte, California
Excellent

Internet & Software · Los Angeles, California
Excellent

Internet & Software · San Francisco, California
Excellent

Internet & Software · San Francisco, California
Excellent
Showing 258 reviews with 1 star · Clear filters
JR
Awful company to work with. Wouldn't touch their product. Contacted them about an issue and they simply didn't try to make it right.
LMH
Do not provide your credit card information to this company. I canceled my account on 3/29 and received confirmation of the cancellation on the screen. However, I was charged again on 4/29, and when I checked, my account had been reactivated without my consent. Customer service refused to issue a refund. This experience was highly concerning and felt fraudulent. I do not recommend this company.
Antonio
Il design non mi è piaciuto per niente. Sembra economico. La qualità non è affatto buona per il prezzo.
Henric
Our organisation left Box.com (Not because of the customer service!) But.. organisations that we have contact with still use Box. But, what did Box do after we left? They disabled our accounts instead of deleting our organisation. So if any of our users get an invite now from another organisation, they automatically get referred to our SSO, because of Box recognising that the account is still a part of box.com and then they get "Your account is disabled". So, we cannot receive invites any more on our work emailaddresses and our users have to ask to share to gmail/hotmail/... Its also not possible to create an new account / reset password because of this. We contacted their support many times, but we only got stupid answers. They refuse to delete our organisation. It should be a few clicks on their side! :( Every contact with their support is like throwing a ticket into a black hole. They only come with answers that are besides the point. It kind of feels like they are trolling because they cannot be that incompetent. Never had such a bad experience with a professional company.... AVOID AT ALL COST!
John C.
They suck you in with a 14 day free trial, that you do,so you can open a document that was sent to you, the monthly charge is then $17, you cant get into your file because it doesnt recognise your email, you get a confirmation email for an annual invoice for $840.40. there is no way to cancel subscription so i ended up cancelling my credit card to stop the charges.
luciana
Un sito dove NON ti fanno una simulazione di prezzo! Qls scelta di metratura, poi devi inviare un FORM! Che pica professionalità
John D.
TERRIBLE site!!! Received a document, had to create an account to view it. A month later, they started charging me $60 a month, refuse to refund it!!!
Me
Joined up on a free account. Signed-up and paid for three team members but was then told I didn't have a paid account, so repeated the process. Got billed for six. Sales team helped me raise this with customer service (go sales team) but was told nothing they could do. So much for customer service.